Handle event and parking reservations, invoices, resident inquiries, trades and contractor logistics and other residential requirements. Move-in/out logistics, parcel and package deliveries programme & record access cards/fobs. Prepare weekly reports for property manager and Strata Council. Monitor security footage and conduct perimeter patrols. Respond to annunciation panel; deal with fires, floods, leaks, power outages + other emergencies.

Responded to leads and customer inquiries. Provided information related to billing, installations, payment options and policies.

Created 100+ graphics projects (logos, flyers, websites, etc.) for SMEs through client consultations, resulting in a 10% average monthly sales growth. Managed 25+ online campaigns, using SEM, SEO, MailChimp, Facebook, Instagram, Twitter, YouTube Ads Manager with focus on graphic design, performance analytics + loyalty program. Conducted market research for a Family Sports Center (SME) + analyzed statistical data.

Managed over 450 calls per month on average, with an 80% conversion of reservations. Communicated the value proposition. Provided visitors with information about airport operations, logistics and flight details. Cross-selling, upselling and inventory management, customer chat and phone support.

Created RFPs for procurement, resource allocation. Coordinated Director's schedule by arranging meetings, handling phone calls, emails & events. Provided admin services for tourism projects; graphic design, photography & communications.