Lead Accounts Receivable operations supporting more than 10,500 customers across Brazil and 17+ LATAM countries. Manage a team of four professionals, including a LATAM bilingual analyst, Brazil analyst, Process Analyst and Finance Intern. Designed the business workflows, customer journeys and collection strategies used by the company's AI virtual collections assistant, currently supporting both Brazil and LATAM operations. Reduced Accounts Receivable aging by approximately 17% through process redesign, continuous account reviews and strategic collection initiatives. Redesigned suspension and account deactivation processes, preventing unnecessary invoicing and improving financial control. Define business requirements and partner with the Data team to develop executive dashboards and KPI reporting. Collaborate with Sales, Customer Success, Product and Data teams to improve financial operations and customer experience. Support executive leadership through KPI analysis, operational reporting and continuous improvement initiatives.

Managed active collections and customer account reconciliation. Supported billing, payment operations and financial reporting. Worked closely with Customer Success and Finance teams to improve collection performance.

Performed accounting assistant and customer service duties.

Performed administrative assistant and transcription duties.

Supported banking and administrative operations as an intern.