Simera Professional Key (SPK)

João Paulo G

Brasil

Customer Support & Operations Specialist

$ 1,550/month

10+ yrs exp

Hi people! I'm JP from Brazil. I'm 35 years old and I have a Bachelor's Degree in International Affais which I concluded in 2015 in IBMEC (one of Brazil's most prestigious business Colleges). I lived for 6 months in USA and 08 months in UK, so I speak English fluently. And I also teach English online. I'm eager to learn anything new that it's needed to provide a top service to the customer.

Skills

  • Business Process Improvement
  • Customer Relationship Management
  • Customer Support
  • HubSpot
  • IT Management
  • Problem Solving
  • Risk Management
  • Salesforce
  • Talent Management
  • Team Management
  • Technical Support
  • Time Management
  • Allocation Management
  • ATS Management
  • EHR Systems
  • Google Workspace
  • Microsoft Office 365
  • Microsoft Office Suite
  • Outlook
  • Process Improvement Analysis
  • Root Cause Analysis
  • Tech Support
  • Word
  • Zendesk
  • Task Management
  • CRM Systems
  • Client Relationship Management
  • ERP Systems
  • Technical Troubleshooting
  • Process Improvement
  • Customer Relationship Management (CRM)
  • Excel
  • Problem-Solving
  • Cross-functional Collaboration
  • Bid Management
  • Dispute Resolution
  • Office Management
  • IT and Technical Support
  • Client Management
  • Issue Resolution
  • Microsoft Office
  • Word,
  • Time managment
  • Probelm Sloving
  • Client Relationship Management,
  • • Stakeholder Relationship Management
  • Problem Solver
  • Time Management,
  • Customer Relationship Management (CRM) Tools
  • Time mangament
  • Hubspot
  • Problem-Solving:
  • Problem-solving.
  • Time-Management
  • Wordl
  • Customer Service & Relationship Management
  • Technical Support Manager
  • Google Workspace Suite
  • Supplier Relationship Management
  • Techinal Troubleshooting
  • Relationship Managment
  • Tecnhical Troubleshooting
  • Problem - solving
  • Documentation & Record Keeping
  • customer suport
  • Googleworkspace
  • Cross functional Collaboration
  • Cross-Functional Team Collaboration
  • Customer Support Specialist
  • - Technical troubleshooting
  • Cross-functional Coordination
  • Crossfuntional Colaboration
  • Cross-Functional Collaboaration
  • Cross-Cultural Collaboration
  • Technical Troubleshooting & Support
  • 9. Time Management
  • Client Relationship Managements
  • IT technical support
  • Cross-Functional Collaboration & Oversight
  • Technical Support (SaaS)
  • Client Issue Resolution
  • Process Improvement(SOPs)
  • Customer Communication
  • Problem Saving
  • Documentation & Reporting
  • Carrier Relationship Management
  • o Problem-Solving
  • IT Customer Support
  • Clinical Documentation Review
  • B2B Relationship Management
  • Documentation Review
  • Debt Management
  • Escalation Management
  • Calibration Management
  • IT Technical Support
  • Basic Technical Troubleshooting
  • Cross‑functional Collaboration
  • Agile & Process Improvement
  • Mortgage Documentation Review
  • Tme Management
  • UAT Management
  • Salesforce CRM
  • Proble solving
  • Basic Microsoft Office
  • Salesforce.com
  • Crises Management
  • process imoprovement
  • Time Management Tools
  • Google Suite/Workspace
  • Customer-Facing Communication
  • Time Mangement
  • ISP Technical Support
  • Real Time Management
  • Ticket Queue Management
  • Site Management
  • Time management
  • Ticket Management
  • Salesforge
  • Cross-functional Product Collaboration
  • Customer relationship management
  • Root-Cause Analysis
  • Stakeholder & Relationship Management
  • CRM system
  • Costumer support
  • Exel
  • 3. Problem-Solving
  • Technical Support & Troubleshooting
  • Saleforce
  • customer relation management
  • customer relationship managment
  • MS Outlook
  • Hub Spot
  • Remote Technical Support
  • Stakeholder & Cross-Functional Collaboration
  • Problem solving
  • Technical Support.
  • Time Management Skills
  • Documentation & Records Management
  • Cross-Functional Leadership & Collaboration
  • Cross-Functional Collaboration
  • Test Management
  • Chat Customer Support
  • Customer Experience and Relationship Management

João Paulo G

Brasil

Customer Support & Operations Specialist

$ 1,550 /month

Part Time: $ 900/month

10+ yrs exp

Hi people! I'm JP from Brazil. I'm 35 years old and I have a Bachelor's Degree in International Affais which I concluded in 2015 in IBMEC (one of Brazil's most prestigious business Colleges). I lived for 6 months in USA and 08 months in UK, so I speak English fluently. And I also teach English online. I'm eager to learn anything new that it's needed to provide a top service to the customer.

Skills

  • Business Process Improvement
  • Customer Relationship Management
  • Customer Support
  • HubSpot
  • IT Management
  • Problem Solving
  • Risk Management
  • Salesforce
  • Talent Management
  • Team Management
  • Technical Support
  • Time Management
  • Allocation Management
  • ATS Management
  • EHR Systems
  • Google Workspace
  • Microsoft Office 365
  • Microsoft Office Suite
  • Outlook
  • Process Improvement Analysis
  • Root Cause Analysis
  • Tech Support
  • Word
  • Zendesk
  • Task Management
  • CRM Systems
  • Client Relationship Management
  • ERP Systems
  • Technical Troubleshooting
  • Process Improvement
  • Customer Relationship Management (CRM)
  • Excel
  • Problem-Solving
  • Cross-functional Collaboration
  • Bid Management
  • Dispute Resolution
  • Office Management
  • IT and Technical Support
  • Client Management
  • Issue Resolution
  • Microsoft Office
  • Word,
  • Time managment
  • Probelm Sloving
  • Client Relationship Management,
  • • Stakeholder Relationship Management
  • Problem Solver
  • Time Management,
  • Customer Relationship Management (CRM) Tools
  • Time mangament
  • Hubspot
  • Problem-Solving:
  • Problem-solving.
  • Time-Management
  • Wordl
  • Customer Service & Relationship Management
  • Technical Support Manager
  • Google Workspace Suite
  • Supplier Relationship Management
  • Techinal Troubleshooting
  • Relationship Managment
  • Tecnhical Troubleshooting
  • Problem - solving
  • Documentation & Record Keeping
  • customer suport
  • Googleworkspace
  • Cross functional Collaboration
  • Cross-Functional Team Collaboration
  • Customer Support Specialist
  • - Technical troubleshooting
  • Cross-functional Coordination
  • Crossfuntional Colaboration
  • Cross-Functional Collaboaration
  • Cross-Cultural Collaboration
  • Technical Troubleshooting & Support
  • 9. Time Management
  • Client Relationship Managements
  • IT technical support
  • Cross-Functional Collaboration & Oversight
  • Technical Support (SaaS)
  • Client Issue Resolution
  • Process Improvement(SOPs)
  • Customer Communication
  • Problem Saving
  • Documentation & Reporting
  • Carrier Relationship Management
  • o Problem-Solving
  • IT Customer Support
  • Clinical Documentation Review
  • B2B Relationship Management
  • Documentation Review
  • Debt Management
  • Escalation Management
  • Calibration Management
  • IT Technical Support
  • Basic Technical Troubleshooting
  • Cross‑functional Collaboration
  • Agile & Process Improvement
  • Mortgage Documentation Review
  • Tme Management
  • UAT Management
  • Salesforce CRM
  • Proble solving
  • Basic Microsoft Office
  • Salesforce.com
  • Crises Management
  • process imoprovement
  • Time Management Tools
  • Google Suite/Workspace
  • Customer-Facing Communication
  • Time Mangement
  • ISP Technical Support
  • Real Time Management
  • Ticket Queue Management
  • Site Management
  • Time management
  • Ticket Management
  • Salesforge
  • Cross-functional Product Collaboration
  • Customer relationship management
  • Root-Cause Analysis
  • Stakeholder & Relationship Management
  • CRM system
  • Costumer support
  • Exel
  • 3. Problem-Solving
  • Technical Support & Troubleshooting
  • Saleforce
  • customer relation management
  • customer relationship managment
  • MS Outlook
  • Hub Spot
  • Remote Technical Support
  • Stakeholder & Cross-Functional Collaboration
  • Problem solving
  • Technical Support.
  • Time Management Skills
  • Documentation & Records Management
  • Cross-Functional Leadership & Collaboration
  • Cross-Functional Collaboration
  • Test Management
  • Chat Customer Support
  • Customer Experience and Relationship Management

Customer Support & Operations Specialist

Muriaé Fomento Mercantil
July 2022 - March 2026

Provided customer support via phone, email, and chat, resolving operational and account-related inquiries. Investigated customer issues, identified root causes, and provided timely solutions. Triaged complex requests and collaborated with internal teams to ensure effective resolution. Maintained accurate customer records and documented all interactions using internal management systems. Assisted customers with account, payment, and service-related questions. Reviewed customer documentation to ensure data accuracy and compliance with internal procedures. Managed multiple customer requests simultaneously while maintaining high service quality. Identified recurring issues and contributed to continuous process improvements. Built long-term customer relationships through clear communication and proactive follow-up.

Online English Teacher (1:1 Lessons)

Be Here English
February 2021 - June 2022

Delivered personalized English lessons focused on real-world communication. Built strong relationships with students, improving retention and engagement. Assessed performance and provided structured feedback. Helped students develop confidence in professional communication.

Business Owner/Operational Manager

Laundry Franchise
January 2017 - December 2018

Managed day-to-day business operations, customer service, and administrative activities. Built and maintained relationships with customers, ensuring service quality and satisfaction. Handled customer inquiries, complaints, and service-related issues. Coordinated operational processes, scheduling, and financial controls. Developed strong problem-solving, customer service, and operational management skills in a customer-facing business environment.

Volunteer

WWOOF Program
February 2016 - October 2016

Adapted quickly to new environments and responsibilities while collaborating with people from different cultural backgrounds. Developed independence, problem-solving skills, and adaptability in unfamiliar situations.

Management Consulting Intern

Falconi Consultores de Resultado
August 2015 - December 2015

Analyzed data and supported consulting projects focused on operational improvement. Participated in client meetings and business discussions. Prepared reports, presentations, and project documentation for stakeholders.

Academic Teaching Assistant (Monitor)

IBMEC
January 2013 - December 2015

Assisted undergraduate students in Microeconomics, Economic History, and International Finance courses. Conducted review sessions and provided academic support to help students understand complex concepts. Provided one-on-one guidance and answered student questions outside classroom hours. Developed strong communication, presentation, and mentoring skills through direct interaction with students. Selected as a Teaching Assistant based on academic performance and subject-matter proficiency.

Smart Scores

Communication
82
Role Fit
95
Adaptability
85
Problem-solving
82

Smart Skills

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