Eitor R
Brasil
Senior Customer Support Representative - PT/EN
$ 1,500/month
5 yrs exp
I have a Degree in Library Science from Federal University of Paraíba in João Pessoa, Brazil. I am a Senior Customer Service Representative with 4,9 years of experience, being 2,9 years on Crypto, Web3 and Blockchain related services. Surpassed the number of 10.000 live chats handled from January 2023 September 2025, with up to 4 simultaneous chats, with consistent good QA and CSAT rates. I also have experience in Technical Support for Apple Brasil; PagBank digital banking, via phone calls …
Skills
- Customer Service
- Customer Support
- Technical Support
- Blockchain
- Kustomer
- Tech Support
- Team Leadership
- QA
- IT Support
- IT and Technical Support
- Customer Service Rep
- Supportive
- Customer Service Chat
- CSAT
- Customer services
- customer service,
- Customer Service Agent
- Technical Support Manager
- Sales Representative
- Global Team Leadership
- customer suport
- Client/ Customer Support
- Customer service representative
- BANT Methodology
- Customer serve
- IT technical support
- Technical Support (SaaS)
- Billing Support
- IT Customer Support
- Bilingual Support
- IT Technical Support
- coustomer service
- L2 Support
- Crypto
- ISP Technical Support
- Customer service
- Costumer support
- Remote Technical Support
- Customer.io
- Technical Support.
- Technical Customer Support
- Chat Customer Support
- Curtomer Service
- Web 3