Simera Professional Key (SPK)

Anabelia R

Dominican Republic

Customer Service Manager – Groups, Weddings & Events

$ 1,700/month

4 yrs exp

I'm a professional with over five years of experience in executive, administrative, and customer service support, primarily in the hospitality industry. In my most recent role as a Guest Service Manager at an all-inclusive resort, where I oversaw Reservations, Weddings and Events, Housekeeping, Maintenance, and Food and Beverage, while also providing direct support to the General Manager with agenda management, reporting, KPI tracking, and representation in his absence. I hold a degree in Publi…

Skills

  • Business Process Improvement
  • Customer Relationship Management
  • Emotional Intelligence
  • Bug tracking
  • Calendar Management
  • Google Workspace
  • Microsoft Office 365
  • Microsoft Office Suite
  • Microsoft Teams
  • Operations Specialist
  • Process Improvement Analysis
  • QuickBooks
  • Client Relationship Management
  • Conflict Resolution
  • Complaint Resolution
  • Process Improvement
  • Meeting Coordination
  • Customer Relationship Management (CRM)
  • Budget Tracking
  • Team Leadership and Supervision
  • Microsoft Suite
  • Microsoft Office
  • Client Relationship Management,
  • • Stakeholder Relationship Management
  • Customer Relationship Management (CRM) Tools
  • Customer Service & Relationship Management
  • cross-functional communication
  • Google Workspace Suite
  • Supplier Relationship Management
  • Leadership Supervision
  • Relationship Managment
  • Stakeholder Relations
  • Calendar and Task Management
  • Googleworkspace
  • Data entry and records management
  • Emotionally intelligent
  • Cross-functional Coordination
  • Client Relationship Managements
  • Team leadership & supervision
  • Professional Communication
  • • Cross-functional Communication
  • Process Improvement(SOPs)
  • Confidential Data Handling
  • Remote Administrative Support
  • Data Entry & Management
  • Carrier Relationship Management
  • Emotional resilience
  • B2B Relationship Management
  • Agile & Process Improvement
  • Emotional intelligemce
  • Basic Microsoft Office
  • Cross-Cultural Communication
  • Executive Administrative Support
  • process imoprovement
  • Microsoft office suite
  • Google Suite/Workspace
  • Data Entry & Records Management
  • Meeting & event coordination
  • Customer relationship management
  • Conflict resolution
  • Calendar & Schedule Management
  • Stakeholder & Relationship Management
  • Diary & Travel Management
  • Confidential Document Management
  • customer relation management
  • customer relationship managment
  • emoional intelligence
  • Data Entry & Record Management
  • Advanced Microsoft Office Suite
  • Data Entry & Data Management
  • Zoom
  • cross functional communication
  • Meeting & Appointment Coordination
  • Cross-Functional Communication
  • Customer Experience and Relationship Management
  • Business Operations Support

Anabelia R

Dominican Republic

Customer Service Manager – Groups, Weddings & Events

$ 1,700 /month

Part Time: $ 1,250/month

4 yrs exp

I'm a professional with over five years of experience in executive, administrative, and customer service support, primarily in the hospitality industry. In my most recent role as a Guest Service Manager at an all-inclusive resort, where I oversaw Reservations, Weddings and Events, Housekeeping, Maintenance, and Food and Beverage, while also providing direct support to the General Manager with agenda management, reporting, KPI tracking, and representation in his absence. I hold a degree in Publi…

Skills

  • Business Process Improvement
  • Customer Relationship Management
  • Emotional Intelligence
  • Bug tracking
  • Calendar Management
  • Google Workspace
  • Microsoft Office 365
  • Microsoft Office Suite
  • Microsoft Teams
  • Operations Specialist
  • Process Improvement Analysis
  • QuickBooks
  • Client Relationship Management
  • Conflict Resolution
  • Complaint Resolution
  • Process Improvement
  • Meeting Coordination
  • Customer Relationship Management (CRM)
  • Budget Tracking
  • Team Leadership and Supervision
  • Microsoft Suite
  • Microsoft Office
  • Client Relationship Management,
  • • Stakeholder Relationship Management
  • Customer Relationship Management (CRM) Tools
  • Customer Service & Relationship Management
  • cross-functional communication
  • Google Workspace Suite
  • Supplier Relationship Management
  • Leadership Supervision
  • Relationship Managment
  • Stakeholder Relations
  • Calendar and Task Management
  • Googleworkspace
  • Data entry and records management
  • Emotionally intelligent
  • Cross-functional Coordination
  • Client Relationship Managements
  • Team leadership & supervision
  • Professional Communication
  • • Cross-functional Communication
  • Process Improvement(SOPs)
  • Confidential Data Handling
  • Remote Administrative Support
  • Data Entry & Management
  • Carrier Relationship Management
  • Emotional resilience
  • B2B Relationship Management
  • Agile & Process Improvement
  • Emotional intelligemce
  • Basic Microsoft Office
  • Cross-Cultural Communication
  • Executive Administrative Support
  • process imoprovement
  • Microsoft office suite
  • Google Suite/Workspace
  • Data Entry & Records Management
  • Meeting & event coordination
  • Customer relationship management
  • Conflict resolution
  • Calendar & Schedule Management
  • Stakeholder & Relationship Management
  • Diary & Travel Management
  • Confidential Document Management
  • customer relation management
  • customer relationship managment
  • emoional intelligence
  • Data Entry & Record Management
  • Advanced Microsoft Office Suite
  • Data Entry & Data Management
  • Zoom
  • cross functional communication
  • Meeting & Appointment Coordination
  • Cross-Functional Communication
  • Customer Experience and Relationship Management
  • Business Operations Support

Customer Service Manager – Groups, Weddings & Events

Viva Resorts by Wyndham
August 2023 - July 2026

Serve as primary liaison between executives, clients, travel agencies, tour operators, and internal departments, coordinating schedules and priorities across teams. Plan, organize, and oversee complex events and group logistics, managing calendars, vendor communications, and on-site coordination. Prepare and present executive-level financial and performance reports. Supervise, train, and develop a customer service team. Provided direct administrative support to the General Manager.

Accounts Receivable Manager

Blue Jacktar Hotel and Condos
July 2022 - March 2023

Managed billing, collections, and reconciliation of accounts receivable, preparing monthly financial reports for ownership. Oversaw financial statements and invoicing; reconciled bank statements and monitored outstanding balances. Partnered with the finance team to improve cash flow and implement systematic collection follow-up processes.

Customer Service Representative – United

Nearshore Operations
November 2020 - May 2021

Handled inbound customer communications professionally, resolving inquiries and requests with a focus on satisfaction and accuracy. Maintained precise documentation of all interactions in the CRM system for tracking and reporting purposes.

Smart Scores

Communication
85
Role Fit
95
Adaptability
85
Problem-solving
80

Smart Skills

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