Simera Professional Key (SPK)

mary p

Chile

Customer Service & Projects Specialist

10+ yrs exp

My name is Mary Perez, my professional career has involved achieving better results in the areas where I work, for this reason I learned to work as a team to achieve these goals. I consider myself a curious person, eager to learn something new every day, therefore, I am always in constant professional development, in order to innovate and present improvements in the area where I work. I have 10 years of work experience, working hand in hand with organizations and external personnel; transmitting…

Skills

  • Adaptability
  • Decision Making
  • Digital Transformation
  • Productivity
  • SAP
  • Teamwork
  • Visual Communication
  • Account Payable
  • Account Reconcialitions
  • Accounts Payable
  • ISAP
  • Power BI
  • SOAP
  • Supply Chain Management
  • TeamWorks
  • Internal Communications
  • External Communications
  • Account Reconciliation
  • Verbal Communication
  • Excel
  • Team Leadership
  • Compliance
  • Team Work
  • Proactivity
  • Professional ethics
  • PowerBI
  • Analytical Thinking
  • Customer Service Specialist
  • Complex Problem Resolution
  • Adaptabilid
  • ● Decision-making
  • Customer Service Chat
  • analythical thinking
  • Accounts Payable (AP)
  • Customer Experience Analyst
  • Decision-making.
  • adaptabilité
  • Adaptability.
  • Customer Service Agent
  • Supplier Management
  • adaptabilty
  • Customer Service Mindset
  • Adaptabiity
  • Global Team Leadership
  • adpatability
  • email communication
  • Teamworker
  • HR Compliance
  • Adabiility
  • Adaptabilility
  • tax compliance
  • GSAP
  • Data Compliance
  • -Teamwok
  • Vendor Communication
  • Professional Work Ethics
  • Power Platform
  • Brand Communication
  • Accountable
  • Visual Communication,
  • Customer service emails
  • adaptibility
  • Exel
  • 5. Teamwork
  • 6. Adaptability
  • Accounts Payables
  • adaptabiliy
  • Data Transformation
  • DOT Compliance

mary p

Chile

Customer Service & Projects Specialist

10+ yrs exp

My name is Mary Perez, my professional career has involved achieving better results in the areas where I work, for this reason I learned to work as a team to achieve these goals. I consider myself a curious person, eager to learn something new every day, therefore, I am always in constant professional development, in order to innovate and present improvements in the area where I work. I have 10 years of work experience, working hand in hand with organizations and external personnel; transmitting…

Skills

  • Adaptability
  • Decision Making
  • Digital Transformation
  • Productivity
  • SAP
  • Teamwork
  • Visual Communication
  • Account Payable
  • Account Reconcialitions
  • Accounts Payable
  • ISAP
  • Power BI
  • SOAP
  • Supply Chain Management
  • TeamWorks
  • Internal Communications
  • External Communications
  • Account Reconciliation
  • Verbal Communication
  • Excel
  • Team Leadership
  • Compliance
  • Team Work
  • Proactivity
  • Professional ethics
  • PowerBI
  • Analytical Thinking
  • Customer Service Specialist
  • Complex Problem Resolution
  • Adaptabilid
  • ● Decision-making
  • Customer Service Chat
  • analythical thinking
  • Accounts Payable (AP)
  • Customer Experience Analyst
  • Decision-making.
  • adaptabilité
  • Adaptability.
  • Customer Service Agent
  • Supplier Management
  • adaptabilty
  • Customer Service Mindset
  • Adaptabiity
  • Global Team Leadership
  • adpatability
  • email communication
  • Teamworker
  • HR Compliance
  • Adabiility
  • Adaptabilility
  • tax compliance
  • GSAP
  • Data Compliance
  • -Teamwok
  • Vendor Communication
  • Professional Work Ethics
  • Power Platform
  • Brand Communication
  • Accountable
  • Visual Communication,
  • Customer service emails
  • adaptibility
  • Exel
  • 5. Teamwork
  • 6. Adaptability
  • Accounts Payables
  • adaptabiliy
  • Data Transformation
  • DOT Compliance

Customer Service & Projects Specialist

L’Oréal Chile
August 2017 - present

Act as the primary strategic bridge between the company and the assigned client portfolio, ensuring a world-class post-sales experience. Coordinate the supply chain (order preparation and transportation) and lead mediation between internal departments (Logistics, Sales, Finance) to resolve conflicts and optimize the Order-to-Cash process. Spearheaded the digital transformation of the unit from day one, driving the critical migration of information from shared folders to Microsoft Teams, ensuring real-time data availability and eliminating risks of data loss. Automated manual reporting processes that consumed significant man-hours, achieving 100% efficiency in data generation without manual intervention, significantly increasing time for strategic analysis. Implemented a custom application to enhance the end-user interface, consolidating multiple workflows and repositories into a single platform, which optimized data visibility and the interaction between raw data and final output.

Accounts Payable Analyst

L’Oréal Chile
August 2017 - present

Management and analysis of supplier payment flows and collection processes. Supervision of accounting accounts and auditing of commercial cooperations. Regional reporting (LATAM) for month-end closings and KPI management. Administration of Purchase Orders (PO) and financial flows in SAP FI/MM. Automated the generation of daily, weekly, and monthly reports using Power BI, eliminating manual Excel processes and increasing the precision of financial data for executive decision-making. Optimized the control of the organization's commercial cooperations, ensuring accurate resource allocation and transparency in internal audits. Led the analysis and reconciliation of critical supplier accounts, achieving a reduction in payment disputes and reaching 100% compliance with payment deadlines. Managed end-to-end client shipments and associated accounting analysis, ensuring a month-end close with zero material deviations.

Accounting & Administration Manager

Outsourcing Business Solutions SPA
January 2017 - July 2017

Administrative, accounting, and tax management. Payroll processing and monthly tax filings. Managed the full migration of the accounting database to the Defontana ERP system, ensuring data integrity and providing effective staff training.

Accounts Payable Analyst

L’Oréal Venezuela
July 2014 - September 2016

In charge of the Accounts Payable department, leading month-end closing processes and tax compliance. Management of national and international documentation. Synchronized tax and accounting month-end processes with corporate standards, ensuring compliance with national legal regulations and successful audits. Implemented a KPI control system for the payments area, identifying bottlenecks and improving the department's operational efficiency by 20%.

Accounting Administrative Coordinator

Contalta S.C
March 2011 - July 2014

Comprehensive management of the administrative and accounting areas for a portfolio of 10 business units. Supervised and developed a team of 4 analysts, setting clear objectives and fostering a collaborative and high-performing work environment.

Smart Scores

Communication
60
Role Fit
95
Adaptability
80
Problem-solving
75

Smart Skills

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