Simera Professional Key (SPK)

Luis L

Honduras

Customer Service Representative

5 yrs exp

Skills

Customer Service
Technical Support
Kustomer
Technical Troubleshooting
Ability to Handle Pressure
Customer service skills
Problem-Solving and Conflict Resolution
costumer service
Custumer service 70%
Customer Service Rep
technical sales support
Custumer Service Oriented
Customer Service and Support
Customer Service Chat
Customer services
customer service,
ability to work under presure
Customer Service Agent
Technical Support Manager
Techinal Troubleshooting
Tecnhical Troubleshooting
Sales & Upselling
Customer Service Mindset
Problem Solving & Conflict Resolution
Ability to work under pressure
Sales Representative
Effective Communication & Active Listening
Customer Service Support
Customer Service Management
Customer service representative
Customer Service and Client Support
- Technical troubleshooting
Customer serve
Technical Troubleshooting & Support
IT technical support
Customer Service Oriented
IT Technical Support
Basic Technical Troubleshooting
coustomer service
Customer service
Customer service emails
Customer Service & Client Support
customer service cu
Technical Support & Troubleshooting
Customer.io
Technical Support.
Curtomer Service
Custumer service 80%
custumer services

Luis L

Honduras

Customer Service Representative

5 yrs exp

Skills

Customer Service
Technical Support
Kustomer
Technical Troubleshooting
Ability to Handle Pressure
Customer service skills
Problem-Solving and Conflict Resolution
costumer service
Custumer service 70%
Customer Service Rep
technical sales support
Custumer Service Oriented
Customer Service and Support
Customer Service Chat
Customer services
customer service,
ability to work under presure
Customer Service Agent
Technical Support Manager
Techinal Troubleshooting
Tecnhical Troubleshooting
Sales & Upselling
Customer Service Mindset
Problem Solving & Conflict Resolution
Ability to work under pressure
Sales Representative
Effective Communication & Active Listening
Customer Service Support
Customer Service Management
Customer service representative
Customer Service and Client Support
- Technical troubleshooting
Customer serve
Technical Troubleshooting & Support
IT technical support
Customer Service Oriented
IT Technical Support
Basic Technical Troubleshooting
coustomer service
Customer service
Customer service emails
Customer Service & Client Support
customer service cu
Technical Support & Troubleshooting
Customer.io
Technical Support.
Curtomer Service
Custumer service 80%
custumer services

Experience
Education

Customer Service Representative

Results CX

June 2025 - June 2026

Guided U.S.-based members through disenrollment or cancellation of medical insurance plans, ensuring compliance with company policies and U.S. healthcare regulations while delivering empathetic, professional service.

Sr. Global Agent

Ibex Global

March 2023 - March 2025

As a Senior Global Agent, handled hotel reservation sales and provided customer service to U.S.-based clients, while also guiding and supporting team members with process-related issues to ensure smooth operations.

Customer Service Agent

24-7 Intouch

February 2022 - February 2023

As a Customer Service Representative, supported multiple campaigns for U.S.-based clients, including sales of home appliances where I guided customers to the best solutions for their needs while ensuring a positive experience. Additionally, worked in a real estate campaign, assisting U.S. clients in identifying potential buyers and connecting them with licensed realtors to support the sales process.

Technical Support Agent

Knoah Solutions

October 2019 - October 2020

Delivered technical support to U.S. customers for smart home devices and appliances, focusing on effective troubleshooting, optimized processes, and high-quality outcomes to enhance overall customer satisfaction.

Smart Scores

Communication

Role Fit

Adaptability

Problem-solving

Smart Skills

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