Simera Professional Key (SPK)

Beatriz S

Operations & Customer Service Analyst

4 yrs exp

Skills

Communications
Content Management
Customer Service
HR Negotiation
Negotiation
Technical Recruiting
Customer Relations
Travel Coordination
Communication
Risk Assessment
Comunicación
Coordination
comunication
Remote Team Coordination
Customer service skills
Customer Service Specialist
costumer service
Customer relationship
Communicative
Custumer service 70%
Negociation
Customer Service Rep
Technical Writing
team coordination
Good Communication
Customer Service Chat
Customer services
Customer Experience Analyst
Negotiations
Communication.
customer service,
Customer Service Agent
Technical Report Writing
Communication Tools
Customer Service Mindset
Remote customer service
Task Coordination
Customer serve
Customer relationships
Communcation
trainer customer service
coustomer service
Appointment Management
Program Coordination
Brand Communication
Technical Coordination
Customer service
Customer service emails
Negotiating
Risk Assesment
negotiaton
customer service cu
Risk assessment
Technical Sourcing
Team Coordination re
Talent Coordination
NDT Coordination
Credit Risk Assessment
Claims Coordination
B2B Negotiation
Curtomer Service
Custumer service 80%
custumer services
Async Communication

Beatriz S

Operations & Customer Service Analyst

4 yrs exp

Intro Video

Skills

Communications
Content Management
Customer Service
HR Negotiation
Negotiation
Technical Recruiting
Customer Relations
Travel Coordination
Communication
Risk Assessment
Comunicación
Coordination
comunication
Remote Team Coordination
Customer service skills
Customer Service Specialist
costumer service
Customer relationship
Communicative
Custumer service 70%
Negociation
Customer Service Rep
Technical Writing
team coordination
Good Communication
Customer Service Chat
Customer services
Customer Experience Analyst
Negotiations
Communication.
customer service,
Customer Service Agent
Technical Report Writing
Communication Tools
Customer Service Mindset
Remote customer service
Task Coordination
Customer serve
Customer relationships
Communcation
trainer customer service
coustomer service
Appointment Management
Program Coordination
Brand Communication
Technical Coordination
Customer service
Customer service emails
Negotiating
Risk Assesment
negotiaton
customer service cu
Risk assessment
Technical Sourcing
Team Coordination re
Talent Coordination
NDT Coordination
Credit Risk Assessment
Claims Coordination
B2B Negotiation
Curtomer Service
Custumer service 80%
custumer services
Async Communication

Experience
Education

Operations & Customer Service Analyst

Castro Alves Group LLC

August 2023 - present

Provide customer service via call center in English for a U.S.-based company. Manage appointments and coordinate external inspectors to ensure operational efficiency. Communicate directly with homeowners' insurance companies, handling negotiations and coordinating between parties. Act as a point of contact between customers, partners, and internal teams in a multicultural environment.

Home Insurance Inspector

Loyal Inspection LLC

September 2022 - July 2023

Conducted in-person residential property inspections for risk assessment and insurance reports. Assessed structural, electrical, and safety conditions of inspected properties. Prepared detailed technical reports in English, including photographs and supporting documentation. Worked independently in the field, managing schedules and travel between properties.

Smart Scores

Communication

Role Fit

Adaptability

Problem-solving

Smart Skills

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