Managed digital content and operational processes across multiple online platforms. Analyzed customer behavior, website performance, and heatmap data to identify opportunities for improvement. Performed quality checks on digital content, listings, and platform information to ensure accuracy and consistency. Coordinated operational activities and supported customer-facing processes in a fast-paced environment. Used data and performance metrics to improve digital visibility, customer acquisition, and overall workflow efficiency. Worked with Booking, Airbnb, analytics tools, and other digital platforms.

Managed tickets weekly, ensuring accurate data processing and timely resolution. Coordinated cross-functional workflows and deliverables using project management tools and CRM platforms. Performed QA and data validation for websites, HTML, campaigns, surveys, and customer-facing content. Supported implementation of email, SMS, push, and web campaigns across multiple platforms. Troubleshot operational and technical issues, coordinating with internal teams to resolve discrepancies. Worked with VWO, Cataboom, CRM, web analytics, and marketing technologies to support digital implementations.

Performed data validation and quality assurance for machine learning workflows. Reviewed and analyzed large datasets while following strict accuracy and quality standards. Identified data inconsistencies and potential issues requiring investigation or correction. Supported the evaluation of machine learning models and operational processes. Served as a key resource for HTML and web development, reviewing and troubleshooting code, identifying implementation issues, and ensuring accurate and high-quality web experiences.