As a Senior Supply Chain and Customer Experience Executive, I provide consulting services in end-to-end supply chain operations, including expertise in WMS and ERP implementation, change management, and process optimization. • Most recent project: Replace 3 different ERP systems into a single Oracle Cloud Fusion platform at a multinational leading Consumer Goods Company (DTC/B2B). * Provide project leadership and business process expertise acting as Subject Matter Expert (SME) and Super User for the Quote to Invoice (Q2I) workstream. * Partner with the technical implementation team to ensure that future state business process designs are in alignment with enterprise business strategy and Global design. * Lead executive engagement to align on business policies that drive program execution, stakeholder engagement, and requirement prioritization resulting in comprehensive delivery and change management strategies to drive adoption. * Develop business process flows and approve functional & technical designs to ensure they meet the needs of the supported functional area * Develop knowledge and skills on the new system and processes to coach and train final users under the Order Management business unit * Review and approve test scripts (Functional, System Integration Testing, User Acceptance Testing). Accountable for business testing during SIT and UAT phases.

Led the Sourcing Center of Excellence operations supporting Grainger's US and Canada business. * Managed a team of 6 leaders and over 100 sourcing specialists, overseeing all aspects of the quote completion process, pre and post order management activities, customer and vendor support, as well as investigation and resolution of OTC issues.

Provided Strategical and Operational Leadership to support a multichannel business distribution model through Latin America (wholesale and retail). * Partnered with key accounts and stakeholders to implement a Basic Stock Replenishment Programs resulting in +20% growth on the category.

Led Sales & Operations Planning process with complete oversight of Order to Cash process. * Developed business processes that drove visibility, accuracy and efficiency within the Order to Cash cycle: - Reduced DC overtime needs by 70% - Enhanced customer order fill rates by 19 percentage points - Achieved 99% accuracy in shipment forecasting

Led LATAM Supply Chain Operations supporting distribution to 25 countries in the region and managing 3PL and Transportation partners relationships. * Developed relationship with 3PL and Transportation partners to establish LATAM's operation start up. * Implemented SLAs and KPI to monitor operations effectiveness.