Simera Professional Key (SPK)

Sofia A

Nicaragua

Healthcare Financing Customer Service

$ 1,820/month

10+ yrs exp

Hello team, My name is Sofía Alemán, and I am from Nicaragua, in Latin America. I am a Medical Doctor with three years of experience practicing in my country. I also have approximately three years of experience in customer service, technical support, and patient advocacy. I am highly skilled at handling back-to-back calls while maintaining professional, warm, and empathetic interactions with customers and patients. I am confident that I would be a valuable addition to the team because of m…

Skills

  • Customer Service
  • Sales
  • Teamwork
  • Technical Support
  • SPSS
  • Microsoft Office 365
  • Microsoft Office Suite
  • TeamWorks
  • Tech Support
  • Team Work
  • honest
  • IT and Technical Support
  • responsible
  • costumer service
  • responsable
  • punctual
  • Microsoft Office
  • Customer Service Rep
  • Customer Service Chat
  • Customer services
  • Punctuality
  • customer service,
  • Customer Service Agent
  • Technical Support Manager
  • Teamworker
  • Remote customer service
  • Customer serve
  • IT technical support
  • Technical Support (SaaS)
  • IT Technical Support
  • -Teamwok
  • coustomer service
  • SalesQL
  • Basic Microsoft Office
  • Putual
  • ISP Technical Support
  • Customer service
  • Responsible AI
  • customer service cu
  • 5. Teamwork
  • Responsibilty
  • Remote Technical Support
  • Technical Support.
  • Curtomer Service
  • custumer services

Sofia A

Nicaragua

Healthcare Financing Customer Service

$ 1,820 /month

Part Time: $ 1,450/month

10+ yrs exp

How you use AI

Hello team, My name is Sofía Alemán, and I am from Nicaragua, in Latin America. I am a Medical Doctor with three years of experience practicing in my country. I also have approximately three years of experience in customer service, technical support, and patient advocacy. I am highly skilled at handling back-to-back calls while maintaining professional, warm, and empathetic interactions with customers and patients. I am confident that I would be a valuable addition to the team because of m…

Skills

  • Customer Service
  • Sales
  • Teamwork
  • Technical Support
  • SPSS
  • Microsoft Office 365
  • Microsoft Office Suite
  • TeamWorks
  • Tech Support
  • Team Work
  • honest
  • IT and Technical Support
  • responsible
  • costumer service
  • responsable
  • punctual
  • Microsoft Office
  • Customer Service Rep
  • Customer Service Chat
  • Customer services
  • Punctuality
  • customer service,
  • Customer Service Agent
  • Technical Support Manager
  • Teamworker
  • Remote customer service
  • Customer serve
  • IT technical support
  • Technical Support (SaaS)
  • IT Technical Support
  • -Teamwok
  • coustomer service
  • SalesQL
  • Basic Microsoft Office
  • Putual
  • ISP Technical Support
  • Customer service
  • Responsible AI
  • customer service cu
  • 5. Teamwork
  • Responsibilty
  • Remote Technical Support
  • Technical Support.
  • Curtomer Service
  • custumer services

Healthcare Financing Customer Service

Access One
September 2024 - December 2025

Patient advocate in Patient payment solutions in the United States.

Life Insurance Agent

American Income
January 2024 - December 2024

Life insurance agent and experience in sales.

Technical Support and Customer Service Agent

Call Center in Nicaragua
January 2022 - December 2023

Technical support at Call Center in Nicaragua and also customer service.

Medical Care Provider

Hospital of Juigalpa and Medical Center of Morrito
January 2019 - December 2022

Medical care provider at the Hospital of Juigalpa, and medical care provider at the Medical Center of Morrito.

Translator

Freelance
January 2017 - December 2017

Translations to English and/or German of legal documents.

Customer Support and Design

Tastuani
January 2015 - December 2018

Customer support through the Facebook page of Tastuani. Realization of custom designs.

Smart Scores

Communication
68
Role Fit
95
Adaptability
70
Problem-solving
65

Smart Skills

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