Delivered 100+ SaaS implementations by coordinating customers, carriers, vendors, and cross-functional teams from requirements gathering through configuration, testing, training, go-live, and post-launch support. Translated business requirements into implementation plans, system configurations, workflows, and deployment activities, ensuring solutions aligned with operational needs. Coordinated API, EDI, ERP, OMS, TMS, and third-party integrations, partnering with customers and technical teams to validate requirements and resolve implementation issues. Managed multiple concurrent projects by tracking milestones, deliverables, dependencies, risks, and required actions through implementation and go-live. Configured and validated master data, workflows, users, locations, rates, permissions, and carrier setups to support successful platform deployments. Coordinated UAT and system testing, documenting defects and partnering with Product and Engineering to resolve issues. Delivered user training, implementation guidance, documentation, and go-live support, followed by post-implementation hypercare to ensure successful adoption. Maintained implementation documentation and communicated project status, risks, blockers, and next steps to internal and external stakeholders. Led discovery sessions and translated customer requirements into implementation plans, workflows, and technical solutions. Coordinated SaaS implementation activities across customers and cross-functional teams through testing and go-live. Configured integrations and workflows while performing QA testing, troubleshooting, and implementation validation. Tracked project progress, maintained implementation documentation, and delivered customer training throughout deployments.

Coordinated enterprise transportation operations, priorities, and deadlines. Reduced Eaton processing time by 30% through Lean process improvements. Resolved operational issues through root-cause analysis and cross-functional collaboration. Developed SOPs and process documentation to improve consistency and efficiency.