Provide real-time English/Spanish communication for U.S.-based customers and service providers in high-volume, time-sensitive conversations. Maintain a 95% Quality Assurance score while handling complex customer interactions. Communicate through a professional interpreting protocol. Handle sensitive customer concerns with active listening while maintaining composure and accuracy. Work independently in a fully remote environment while consistently meeting quality and performance requirements.

Generated qualified pipeline through cold calling, personalized email outreach, prospecting, and targeted account research. Researched and prioritized SMB and mid-market accounts, identifying business owners, HR leaders, operations managers, and other decision-makers. Conducted discovery calls, qualified prospects based on business needs and fit, and generated 15–20 qualified meetings per month for Account Executives. Maintained accurate CRM records while using AI productivity tools to manage prospecting, follow-ups, and account research.

Supported upselling, cross-selling, customer retention, and relationship-building initiatives. Identified customer needs and recommended appropriate products and services. Handled objections and customer complaints while maintaining a professional, solution-oriented approach.

Conduct client discovery conversations with business owners to understand business objectives, target audiences, and customer needs. Present solutions and clearly communicate the value of proposed services. Manage client relationships, scope, pricing, timelines, revisions, and deliverables directly with clients.