Developed and executed test plans, test cases, and scripts based on documented business and functional requirements and acceptance criteria for enterprise web and mobile applications, using Python and SQL on physical devices and emulators. Executed functional, regression, and smoke testing, identifying defects and system anomalies, performing root cause analysis, and providing clear reproduction steps to development teams. Supported User Acceptance Testing (UAT) and retested corrections to confirm resolution, maintaining test documentation and evidence in Salesforce, ServiceMax, and Jira. Used the Archer GRC platform to track open issues, monitor risk status, and generate quality and status reports for stakeholders. Interfaced with development teams and business stakeholders to clarify requirements and convey test results, supporting production-readiness efforts. Executed end-to-end functional testing on a financial application enabling multi-currency transactions between linked customer accounts and external accounts, validating login flows, exchange rate application, and transaction processing accuracy; used SQL to verify database-level account changes, balances, and account status (holds/blocks).

Tracked and resolved developer-reported issues posing operational risk on the Experian project, partnering with engineering teams to minimize client impact through timely triage. Generated daily status reports and risk/quality analyses for open issues to support stakeholder visibility and prioritization. Participated in cross-functional review meetings to prioritize corrective actions and reduce critical-priority items. Created and monitored Engagement and Risk Stratification Questionnaire (RSQ) reports using Archer and Salesforce.

Applied rigorous quality and regulatory review standards (AML, EDD, KYC) to validate high-volume documentation across international entities in a highly regulated environment, appropriately assessing risk and escalating control issues with transparency. Led development and implementation of an internal workflow tool (KWT), improving process efficiency and quality control. Designed and delivered onboarding and quality/compliance training for new team members. Partnered directly with clients and cross-functional teams (Private Bank and Law Firm sectors) to gather, validate, and document required information.

Audited incoming mortgage documents from financial institutions for accuracy, applying quality standards and escalating anomalies to leadership. Maintained proactive communication with production teams on process updates and completion status.

Reviewed and validated client and financial-institution information for accuracy across phone, email, and electronic platforms. Created analytical reports to support downstream teams in final processing stages.