Simera Professional Key (SPK)

Maria C

Costa Rica

IT Project Senior Analyst / Project Manager

10 yrs exp

Skills

  • Account Management
  • Agile Project Management
  • Career Management
  • Cash Management
  • Change Management
  • Continuous Improvement Process
  • Customer Satisfaction
  • HR Management
  • IT Management
  • Management
  • Product Management
  • Project Management
  • SAP
  • Tableau
  • Ad Management
  • Ads Mangement
  • ATS Management
  • Case Management
  • Digital Project Management
  • Financial Management
  • ISAP
  • Key Account Management
  • PR Management
  • Production Management
  • Property Management
  • Service Now
  • ServiceNow
  • SOAP
  • Stakeholder Management
  • User Role Management
  • Lead Management
  • Pipeline Management
  • Scope Management
  • Cross-functional Collaboration
  • Performance Optimization
  • people management
  • process management
  • Managment
  • cross functional coordination
  • Account Manager
  • Project Manager
  • Process Optimization
  • Document Management
  • Social Project Management
  • Delivery Management
  • Project managment
  • project management tools
  • Tableu
  • Process Optmization
  • project mnangement
  • Legal Project Management
  • Change Management.
  • HR Process Optimization
  • project managmenet
  • Hybrid Project Managerment
  • Continous Improvement;
  • IT Project Management
  • PMO and Project Management
  • Project managemet
  • Advanced excel
  • Country Management
  • Backlog Management
  • Continuous Process Improvement
  • Complex Project Management
  • Risk/Change Management
  • B2B Account Management
  • Catalog Management
  • advance excel
  • Senior Stakeholder Management
  • Cross functional Collaboration
  • Cross-Functional Team Collaboration
  • Cross-functional Team Coordination
  • • Process optimization
  • Cross-functional Coordination
  • HR managment
  • Business Process Optimization
  • People Manager
  • Crossfuntional Colaboration
  • Project Management,
  • Sales Process Optimization
  • Cross-Functional Collaboaration
  • P&L Management
  • Client & Stakeholder Management
  • BPO management
  • costumer satisfaction
  • management
  • • Cross-functional Communication
  • Stakeholder Management,
  • Cross‑Functional Team Coordination
  • User Account Management
  • Advanced Excel
  • DNS Management
  • Production Coordination
  • PMO & Project Management
  • GSAP
  • Churn Management
  • Escalation Management
  • SLA Management
  • Project Management (PMBOK)
  • HOA Management
  • Cross‑functional Collaboration
  • RAID Management
  • Process Optimisation
  • Tme Management
  • problem management
  • UAT Management
  • Agile / Scrum
  • Continuous Improvement
  • Agency & Stakeholder Management
  • Agile/Scrum
  • Advanced Excel (MCP)
  • Bank Account Management
  • Energy Project Management
  • Project Manegement
  • Service Delivery Management
  • Site Management
  • SLE management
  • API Management
  • Agile Scrum
  • Accounting management
  • Service Level Management
  • Product Backlog Management
  • Continual Improvement
  • Incident & Escalation Management
  • Process Design & Optimization
  • Cross-Functional Stakeholder Coordination
  • Account management
  • Sprint planning
  • AI Product Management
  • Customer satisfaction
  • SDR Management
  • Lean Change Management
  • Client Servicing
  • Cross-Functional Communication
  • Cross-Functional Collaboration
  • Agile & Scrum
  • HRIS Management
  • Process optimisation

Maria C

Costa Rica

IT Project Senior Analyst / Project Manager

10 yrs exp

Skills

  • Account Management
  • Agile Project Management
  • Career Management
  • Cash Management
  • Change Management
  • Continuous Improvement Process
  • Customer Satisfaction
  • HR Management
  • IT Management
  • Management
  • Product Management
  • Project Management
  • SAP
  • Tableau
  • Ad Management
  • Ads Mangement
  • ATS Management
  • Case Management
  • Digital Project Management
  • Financial Management
  • ISAP
  • Key Account Management
  • PR Management
  • Production Management
  • Property Management
  • Service Now
  • ServiceNow
  • SOAP
  • Stakeholder Management
  • User Role Management
  • Lead Management
  • Pipeline Management
  • Scope Management
  • Cross-functional Collaboration
  • Performance Optimization
  • people management
  • process management
  • Managment
  • cross functional coordination
  • Account Manager
  • Project Manager
  • Process Optimization
  • Document Management
  • Social Project Management
  • Delivery Management
  • Project managment
  • project management tools
  • Tableu
  • Process Optmization
  • project mnangement
  • Legal Project Management
  • Change Management.
  • HR Process Optimization
  • project managmenet
  • Hybrid Project Managerment
  • Continous Improvement;
  • IT Project Management
  • PMO and Project Management
  • Project managemet
  • Advanced excel
  • Country Management
  • Backlog Management
  • Continuous Process Improvement
  • Complex Project Management
  • Risk/Change Management
  • B2B Account Management
  • Catalog Management
  • advance excel
  • Senior Stakeholder Management
  • Cross functional Collaboration
  • Cross-Functional Team Collaboration
  • Cross-functional Team Coordination
  • • Process optimization
  • Cross-functional Coordination
  • HR managment
  • Business Process Optimization
  • People Manager
  • Crossfuntional Colaboration
  • Project Management,
  • Sales Process Optimization
  • Cross-Functional Collaboaration
  • P&L Management
  • Client & Stakeholder Management
  • BPO management
  • costumer satisfaction
  • management
  • • Cross-functional Communication
  • Stakeholder Management,
  • Cross‑Functional Team Coordination
  • User Account Management
  • Advanced Excel
  • DNS Management
  • Production Coordination
  • PMO & Project Management
  • GSAP
  • Churn Management
  • Escalation Management
  • SLA Management
  • Project Management (PMBOK)
  • HOA Management
  • Cross‑functional Collaboration
  • RAID Management
  • Process Optimisation
  • Tme Management
  • problem management
  • UAT Management
  • Agile / Scrum
  • Continuous Improvement
  • Agency & Stakeholder Management
  • Agile/Scrum
  • Advanced Excel (MCP)
  • Bank Account Management
  • Energy Project Management
  • Project Manegement
  • Service Delivery Management
  • Site Management
  • SLE management
  • API Management
  • Agile Scrum
  • Accounting management
  • Service Level Management
  • Product Backlog Management
  • Continual Improvement
  • Incident & Escalation Management
  • Process Design & Optimization
  • Cross-Functional Stakeholder Coordination
  • Account management
  • Sprint planning
  • AI Product Management
  • Customer satisfaction
  • SDR Management
  • Lean Change Management
  • Client Servicing
  • Cross-Functional Communication
  • Cross-Functional Collaboration
  • Agile & Scrum
  • HRIS Management
  • Process optimisation

IT Project Senior Analyst / Project Manager

CITI
November 2024 - July 2026

Manage software development initiatives for multiple internal clients, coordinating development teams and acting as the primary project management liaison between business stakeholders and delivery teams. Own project planning and execution across concurrent initiatives, tracking scope, timelines, priorities, dependencies, risks, issues, and delivery commitments. Facilitate Agile/Scrum ceremonies, including sprint planning, daily stand-ups, backlog refinement, sprint reviews, and retrospectives. Partner with internal clients to clarify requirements, prioritize backlog items, translate business needs into actionable work, and resolve blockers and cross-team dependencies. Provide regular status reporting and stakeholder communications on progress, risks, issues, decisions, priorities, and next steps.

Service Delivery Manager

ROCHE
May 2022 - July 2024

Managed service delivery for Procurement and Travel & Expense support across the Americas, covering phone, chat, and ticket-based channels. Served as the primary SPOC for internal clients across multiple countries, managing service needs, priorities, escalations, and stakeholder communications. Led the support team while overseeing service performance and ensuring consistent delivery across the region. Drove continuous improvement initiatives and projects focused on optimizing processes, service performance, and the overall support experience.

Service Delivery Manager

DXC TECHNOLOGY
November 2019 - May 2022

Managed end-to-end service delivery for a major enterprise client, supporting SAP Physical Distribution operations. Served as the primary liaison between the client and delivery teams, aligning priorities, service needs, expectations, and operational requirements. Owned the engagement P&L while monitoring service performance, delivery health, and financial viability. Proactively managed risks, escalations, and service issues, driving continuous improvement and minimizing impact to business operations.

FP&A Transition Manager

ASTRAZENECA
April 2018 - November 2019

Managed the end-to-end implementation of a global financial planning solution across multiple regions, including UAT, testing, go-live, and hypercare. Coordinated scope, deliverables, timelines, resources, and cross-functional stakeholders across multiple workstreams. Developed and delivered training for end users and support teams to ensure operational readiness and successful adoption.

SAP RTR Finance Transformation Coordinator

3M
November 2015 - April 2018

Coordinated SAP finance transformation initiatives across LATAM, including system deployments, UAT, training, and post-go-live hypercare. Partnered with Finance, SAP, and cross-functional teams to identify process gaps, define system enhancements, and support operational improvements. Led an initiative to reconcile and apply $2M in unidentified customer payments, resolving long-standing accounts receivable discrepancies.

Smart Scores

Communication
92
Role Fit
95
Adaptability
88
Problem-solving
89

Smart Skills

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