Ensured seamless communication systems by providing technical support, troubleshooting, and maintenance for telecommunication networks and devices. Diagnosed and resolved issues related to voice, data, and network services. Configured and monitored telecom hardware and software systems to maintain optimal performance. Supported end-users with technical inquiries, ensuring minimal downtime and reliable connectivity. Collaborated with vendors and service providers to escalate and resolve complex problems. Documented incidents, solutions, and system changes to drive continuous improvement and knowledge sharing.

Provided assistance to residential customers experiencing issues with internet, landline, and TV services. Diagnosed and resolved connectivity problems, including modem/router configuration, Wi-Fi setup, and signal troubleshooting. Guided customers through installation and usage of telecom equipment, ensuring proper functionality and ease of use. Escalated complex technical issues to higher-level support or field technicians when necessary. Documented service requests, resolutions, and customer feedback to improve support processes. Delivered clear and empathetic communication, ensuring customer satisfaction and reliable home connectivity.

Provided support for multiple operating systems including Windows XP, Vista, 7, 8/8.1, 10, and Windows Server. Diagnosed and resolved security issues, slow performance, connectivity problems, and hardware-related issues (e.g., printers). Troubleshot various software and hardware problems, ensuring customer satisfaction through efficient problem resolution. Provided in-depth support for Windows 7, 8.1, and 10, helping users resolve OS-related issues. Identified and troubleshot software-related issues, gaining experience in system diagnostics and root cause analysis. Worked with PowerShell commands, enhancing automation and system administration skills. Provided online ordering support and assisted customers with product inquiries about AT&T’s mobile services. Developed strong soft skills by engaging with customers and providing tailored information on AT&T products.