• Coordination of logistics and operational aspects, as well as client’s point of contact of BPO for five clients in the US advertising industry, comprising creative logistics, lead generation, media planning, programmatic advertising, and retailer media. • Training and development of personnel to prepare them for professional growth within the company, as well as their current daily responsibilities. • Creation and implementation of Leadership Development Program, including technical and soft skills, as well as training in administrative tasks for employees to prepare for growth within the company. • Successful implementation, onboarding and management of the two largest clients in the El Salvador office. • Key role in the creation and implementation of the New Hire Training department.

• Creation and optimization of social media, search engine marketing, and programmatic advertising campaigns, for direct response and brand awareness campaigns in Facebook, Twitter, Snapchat and LinkedIn, as well as DV360, The Trade Desk, Google Ads, and Bing Ads, among others. • Creation and design of audience segments in platforms, such as BlueKai and AddThis, among others, crafted towards the client’s needs. • Clients include The Clorox Company, Uber, VSCO, Cliff Bar, and Autodesk. The Clorox Company (Burt’s Bees, Clorox Home Care, Kingsford, Hidden Valley Ranch, Glad), Wynn Hotels, Balsam Hill.

• Proficiently transcribed confidential Hispanic inmate call recordings as part of a sensitive project outsourced by the US Bureau of Prisons, ensuring the accurate documentation of all conversations. • Successfully navigated and transcribed diverse colloquialisms and accents from Latin America, demonstrating a deep understanding of regional linguistic variations, which contributed to the precision of transcriptions. • Adhered to strict confidentiality protocols and security measures to maintain the privacy and integrity of the inmate calls, consistently meeting the high standards required for this sensitive role. • Delivered consistently accurate transcriptions, paying meticulous attention to detail, and effectively communicating nuances and subtleties present in the recorded conversations, ensuring the reliability of the transcribed content.

• Successfully engaged with high-end brand clients to provide tailored kitchen cabinet design solutions, consistently exceeding sales targets and earning top-performer recognition. • Transitioned into a content writing role for the corporate blog, producing engaging and informative articles on kitchen design trends, product features, and customer success stories, contributing to increased website traffic and user engagement, while still assisting on sales. • Managed organic content across multiple social media platforms, crafting compelling posts and engaging with the audience to enhance brand visibility and customer interaction, resulting in a growing online community. • Assisted in developing and executing advertising campaigns to promote the new online kitchen design service, utilizing data-driven insights to optimize ad performance and drive conversions, ultimately boosting service adoption rates.

• Translated complex process and policy banking documents to facilitate the adoption of a new banking system, ensuring accurate and clear communication of critical information to all stakeholders. • Provided real-time interpretation during meetings, enabling effective communication between English-speaking and Spanish-speaking participants. This included interpreting for the main speaker and assisting individual colleagues with language barriers to ensure they fully understood discussions and decisions. • Developed a comprehensive knowledge of technical banking and financial terminology through ongoing translation work, ensuring precise and contextually accurate translations in a specialized field. • Demonstrated cultural sensitivity and adaptability in bridging language gaps, fostering a collaborative and inclusive environment that promoted effective cross-cultural communication within the organization.

• Direct contact with B2B Clients regarding new processes and products and creation and distribution of work guides and product updates to customer service representatives for their implementation. • Analysis of customer satisfaction surveys and creation of projects towards performance improvement at the account level and staff level. • Administration of special projects, creation of work schedules and training programs.