Coordinate daily administrative operations and business activities for the Broker/CEO, managing calendars, meetings, and schedules while proactively resolving conflicts. Coordinate communication and information flow between internal teams (brokers) and external contacts (attorneys, financial institutions, vendors, clients). Organize and maintain digital files, records, and documentation, ensuring accurate and consistent record-keeping. Prepare, update, and distribute client-facing reports, presentations, and correspondence, including a recurring weekly reporting cycle. Monitor administrative tasks, deadlines, and follow-ups across the transaction pipeline to ensure timely completion. Own and document recurring administrative workflows (SOPs), identifying process gaps and implementing improvements — including a new listing-intake process that eliminated rework entirely. Serve as the single point of contact for clients, attorneys, photographers, and vendors, managing routine emails and inquiries and directing them appropriately. Assist with contract-related administrative processes and documentation from offer through closing, in full compliance with eXp Realty's regulatory guidelines. Use AI tools (ChatGPT, Claude) daily to speed up report preparation, correspondence, and documentation.

Coordinated administrative operations and provided direct executive support across 3 affiliated companies simultaneously, managing multiple priorities with discretion. Standardized processes and workflows across the companies, reducing rework by more than 90% and improving administrative efficiency. Delivered internal trainings and produced video tutorials, onboarding 30+ employees onto Asana for project and task coordination. Managed end-to-end recruitment, selection, and onboarding coordination for 20+ hires. Served as the point of contact for employees needing to reach the owners, managing inquiries and routing communication appropriately. Fully coordinated administration of 17 rental properties end to end, including tenant communication and documentation. Assisted with expense tracking and administrative processes tied to property and personal management for the owners. Planned and traveled on-site to execute a real estate industry corporate event in Orlando, FL for 450+ attendees, coordinating logistics, vendors, and contingency planning.

Coordinated class schedules, materials, and instructional content for adult learners in both Portuguese and English. Developed structured lesson plans and documentation, strengthening organizational, communication, and presentation skills.

Coordinated administrative support for the President, Vice President, and Superintendent, including calendars, correspondence, and documentation. Attended executive and board meetings to take official minutes with precision and impartiality, maintaining full responsibility for confidential records. Coordinated complete travel logistics for leadership, including hotels, flights, and ground transportation. Organized institutional assemblies for 300+ cooperative members end to end, coordinating venue, catering, materials, and documentation, plus related events such as coffee breaks. Handled ad hoc administrative and personal requests for executives as needed.