Simera Professional Key (SPK)

Amanda J

E-commerce Operations and Customer Support Specialist

$ 1,500/month

10+ yrs exp

Skills

Business Process Improvement
Career Management
Cash Management
Change Management
Customer Experience
Customer Support
Data & Analytics
Data Analysis
Data Analytics
HR Management
iOS Development
IT Management
Management
Microsoft Excel
Salesforce
Sales Management
SAP
Talent Management
Technical Support
Troubleshooting
Ad Management
Ads Mangement
ATS Management
Calendar Management
Case Management
Cost Management
Costs Management
CRM Management
Customer Success
Customer Support Management
Database Management
EHR Systems
Google Workspace
ISAP
Kustomer
Microsoft Exchange
Microsoft Office 365
Microsoft Office Suite
PR Management
Process Improvement Analysis
Slack
SOAP
Tech Support
Zendesk
Task Management
Google Sheets
Ticketing System
Lead Management
CRM Systems
Crisis Management
ERP Systems
Ticketing Systems
Process Improvement
Cross-functional Collaboration
KPI Tracking
IT Support
SaaS Support Specialist
IT and Technical Support
Customer Service Specialist
Client Management
Microsoft Office
remote work
Supportive
assets management
Change Management.
Customer Experience Analyst
XR Development
Technical Support Manager
Google Workspace Suite
Customer Experience Strategy
Sales Development
Basic Data Analysis
customer suport
IT support specialist
Googleworkspace
Cross functional Collaboration
Spatial Analysis
SOP Development
Client Support Specialist
IT troubleshooting
Cross-Functional Team Collaboration
Customer Support Specialist
System Management
Data Analysis,
Cross-functional Team Coordination
• Data analysis
Customer-Facing Experience
Cross-functional Coordination
Crossfuntional Colaboration
Faxes Management
Cross-Functional Collaboaration
Cross-Cultural Collaboration
P&L Management
Google Spreadsheets
IT technical support
Cross-Functional Collaboration & Oversight
Technical Support (SaaS)
Customer Escalation Handling
Cutomer experience
Escalation Handling
System Troubleshooting
Process Improvement(SOPs)
Legal Case Management
Case Manager
IT Customer Support
Release Management
DNS Management
GSAP
SLA Management
IT Technical Support
KPI Development
Ticketing Systems (CRM)
HOA Management
Cross‑functional Collaboration
Issue Management
RAID Management
Agile & Process Improvement
Tme Management
waste management
API Development
UAT Management
Salesforce CRM
L2 Support
SaaS Development
Basic Microsoft Office
Salesforce.com
Customer experiance
Crises Management
Customer Success Lead
process imoprovement
Remote Troubleshooting
AI Development
Google Suite/Workspace
ISP Technical Support
UI Development
Customer Experience (CX)
Site Management
3. Microsoft Excel
SLE management
Salesforge
Cross-functional Product Collaboration
API Management
SaaS Customer Success
CRM system
Costumer support
Customer Experience Manager
Saleforce
Escalation handling
Remote Technical Support
SDK Development
Customer.io
SDR Management
Technical Support.
Customer Experience Support
Zoom
API Troubleshooting
Cross-Functional Collaboration
Microsoft excell
Chat Customer Support
HRIS Management

Amanda J

E-commerce Operations and Customer Support Specialist

$ 1,500 /month

10+ yrs exp

Intro Video

Skills

Business Process Improvement
Career Management
Cash Management
Change Management
Customer Experience
Customer Support
Data & Analytics
Data Analysis
Data Analytics
HR Management
iOS Development
IT Management
Management
Microsoft Excel
Salesforce
Sales Management
SAP
Talent Management
Technical Support
Troubleshooting
Ad Management
Ads Mangement
ATS Management
Calendar Management
Case Management
Cost Management
Costs Management
CRM Management
Customer Success
Customer Support Management
Database Management
EHR Systems
Google Workspace
ISAP
Kustomer
Microsoft Exchange
Microsoft Office 365
Microsoft Office Suite
PR Management
Process Improvement Analysis
Slack
SOAP
Tech Support
Zendesk
Task Management
Google Sheets
Ticketing System
Lead Management
CRM Systems
Crisis Management
ERP Systems
Ticketing Systems
Process Improvement
Cross-functional Collaboration
KPI Tracking
IT Support
SaaS Support Specialist
IT and Technical Support
Customer Service Specialist
Client Management
Microsoft Office
remote work
Supportive
assets management
Change Management.
Customer Experience Analyst
XR Development
Technical Support Manager
Google Workspace Suite
Customer Experience Strategy
Sales Development
Basic Data Analysis
customer suport
IT support specialist
Googleworkspace
Cross functional Collaboration
Spatial Analysis
SOP Development
Client Support Specialist
IT troubleshooting
Cross-Functional Team Collaboration
Customer Support Specialist
System Management
Data Analysis,
Cross-functional Team Coordination
• Data analysis
Customer-Facing Experience
Cross-functional Coordination
Crossfuntional Colaboration
Faxes Management
Cross-Functional Collaboaration
Cross-Cultural Collaboration
P&L Management
Google Spreadsheets
IT technical support
Cross-Functional Collaboration & Oversight
Technical Support (SaaS)
Customer Escalation Handling
Cutomer experience
Escalation Handling
System Troubleshooting
Process Improvement(SOPs)
Legal Case Management
Case Manager
IT Customer Support
Release Management
DNS Management
GSAP
SLA Management
IT Technical Support
KPI Development
Ticketing Systems (CRM)
HOA Management
Cross‑functional Collaboration
Issue Management
RAID Management
Agile & Process Improvement
Tme Management
waste management
API Development
UAT Management
Salesforce CRM
L2 Support
SaaS Development
Basic Microsoft Office
Salesforce.com
Customer experiance
Crises Management
Customer Success Lead
process imoprovement
Remote Troubleshooting
AI Development
Google Suite/Workspace
ISP Technical Support
UI Development
Customer Experience (CX)
Site Management
3. Microsoft Excel
SLE management
Salesforge
Cross-functional Product Collaboration
API Management
SaaS Customer Success
CRM system
Costumer support
Customer Experience Manager
Saleforce
Escalation handling
Remote Technical Support
SDK Development
Customer.io
SDR Management
Technical Support.
Customer Experience Support
Zoom
API Troubleshooting
Cross-Functional Collaboration
Microsoft excell
Chat Customer Support
HRIS Management

Experience
Education

E-commerce Operations and Customer Support Specialist

CJA Imports

January 2022 - January 2026

Delivered high-volume customer support via chat and email, maintaining SLA compliance above 95%. Managed full ticket lifecycle using CRM tools. Reduced repeat contacts by identifying recurring issues and improving communication workflows. Monitored KPIs and created performance reports using Excel and Google Sheets. Collaborated with suppliers, logistics partners, and internal teams to resolve customer and operational issues. Improved processes and documentation (SOPs), increasing efficiency and consistency.

Executive Secretary and Administrative Operations

Chammas Administracao de Bens e Participacoes

January 2020 - January 2023

Provided executive and administrative support while delivering customer support to internal and external stakeholders. Managed calendars, meetings, and travel logistics, ensuring operational efficiency. Handled multilingual communication via phone and email. Organized corporate events and supported cross-functional coordination. Managed documentation, reports, and administrative workflows.

Customer Support Agent

Centauro

January 2019 - December 2019

Provided customer support handling high-volume inquiries, complaints, and urgent requests across chat, email, and phone. Utilized CRM systems including Salesforce to manage cases and ensure timely resolution. Coordinated with logistics teams to track orders, resolve delays, and improve delivery communication. Ensured SLA compliance and high customer satisfaction in a fast-paced environment.

Administrative Analyst

Seidor do Brasil

January 2018 - January 2019

Supported administrative and operational processes, improving workflow efficiency. Acted as liaison between departments to ensure process alignment and communication. Managed contracts, compliance documentation, and supplier coordination. Used SAP and Excel for financial tracking and reporting.

Bank Manager

Banco Bradesco S.A.

January 2011 - January 2017

Managed client portfolio, providing customer support and financial advisory services. Resolved customer inquiries and financial issues in a high-volume banking environment. Performed risk analysis, fraud prevention, and AML monitoring. Maintained strong customer relationships and high service standards. Supported onboarding and training of new employees. Also served as Assistant Manager and Bank Cashier providing frontline support and handling financial transactions.

Operations Assistant

Dun & Bradstreet Brazil

January 2010 - January 2011

Analyzed customer data and financial information to support business decisions. Provided customer support via phone and maintained accurate CRM records. Conducted market research and supported operational processes.

Smart Scores

Communication

Role Fit

Adaptability

Problem-solving

Smart Skills

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