Conducted comprehensive client intake interviews to evaluate eligibility for mass tort litigation. Reviewed and analyzed medical records to identify qualifying injuries, diagnoses, treatments, and supporting documentation. Requested and followed up on medical records with hospitals, clinics, and healthcare providers. Prepared complete case files for attorney review, ensuring accuracy and completeness of all supporting documentation. Managed confidential client information using Litify, Neos, and Case Locker. Maintained ongoing communication with clients regarding documentation requirements, case status, and next steps. Prioritized multiple client cases simultaneously while meeting productivity, quality standards, and internal deadlines. Collaborated with attorneys and legal teams to support efficient case preparation and case progression.

Delivered remote technical support via phone while providing exceptional customer service. Diagnosed and resolved software, hardware, and system-related issues. Guided customers through step-by-step troubleshooting procedures. Documented technical issues and resolutions accurately. Educated customers on system functionality and preventive solutions. Maintained high customer satisfaction while working in a fast-paced environment.

Assisted customers with billing inquiries, account management, and service-related requests. Investigated complex utility billing discrepancies and corrected inaccurate charges by applying billing formulas and adjusting account codes. Processed payment arrangements, account modifications, and billing corrections. Explained billing adjustments clearly and professionally while resolving customer concerns. Maintained accurate customer records and ensured compliance with company procedures. Delivered high-quality customer service while handling a high volume of customer interactions.