Simera Professional Key (SPK)

Rodrigo O

Peru

Bilingual SDR and BC

4 yrs exp

Skills

Active Listening
Critical Thinking
Decision Making
Emotional Intelligence
Game Development
iOS Development
Leadership
Microsoft Excel
Sales
Teamwork
Web Development
Microsoft Exchange
Salesforce Developer
TeamWorks
Wed Development
Empathy
Research
Team Work
Researcher
Lidership
Active listening
ResearchOps
Self-Development
● Decision-making
Effective Listening
Leathership
Active listening,
Decision-making.
XR Development
leadership,
Sales Development
SOP Development
Critial Thinking
Emotionally intelligent
Acrtive listening
R&D Development
crtical thinking
Emotional resilience
active listenng
KPI Development
Look Development
API Development
RMA Processing
SalesQL
ETL Development
Emotional intelligemce
SaaS Development
CRM Development
AI Development
UI Development
3. Microsoft Excel
leaderhip
emoional intelligence
SDK Development
Microsoft excell

Rodrigo O

Peru

Bilingual SDR and BC

4 yrs exp

How you use AI

Skills

Active Listening
Critical Thinking
Decision Making
Emotional Intelligence
Game Development
iOS Development
Leadership
Microsoft Excel
Sales
Teamwork
Web Development
Microsoft Exchange
Salesforce Developer
TeamWorks
Wed Development
Empathy
Research
Team Work
Researcher
Lidership
Active listening
ResearchOps
Self-Development
● Decision-making
Effective Listening
Leathership
Active listening,
Decision-making.
XR Development
leadership,
Sales Development
SOP Development
Critial Thinking
Emotionally intelligent
Acrtive listening
R&D Development
crtical thinking
Emotional resilience
active listenng
KPI Development
Look Development
API Development
RMA Processing
SalesQL
ETL Development
Emotional intelligemce
SaaS Development
CRM Development
AI Development
UI Development
3. Microsoft Excel
leaderhip
emoional intelligence
SDK Development
Microsoft excell

Experience
Education

Bilingual SDR and BC

Apex America / Nextep

January 2026 - present

Prospected and qualified new business opportunities through high-volume outbound calls, emails, and LinkedIn outreach. Scheduled product demos for Account Executives by identifying HR, payroll, and compliance needs of SMB decision-makers. Maintained CRM records and consistently met activity and meeting-booking targets.

Interpreter

Multilingual

February 2025 - January 2026

VRI / OPI. Client: Angi (US Based). B2C sales representative for home services, B2B sales representative for home services, Salesforce development. 1.95 SPH monthly (target kpi 1.1), 2023 performer of the year.

Bilingual Customer Care Coach

Foundever

July 2024 - November 2024

Client: UHC (United HealthCare / US Based). Developed and applied creative action plans to rectify low performance and reach client’s target. Implemented SMART and SKEP models to enhance knowledge acquisition by the 200+ agents on operations. Weekly performance reviews were conducted in order to made an RCA and close knowledge/performance gaps.

Bilingual Customer Care Team Leader

Konecta

January 2024 - July 2024

Client: TravelPerk (US, Canada and Europe). Performed WBRs (Weekly business reviews) directly with the client, breaking down the Hub’s performance regarding KPI’s and adherence. Delivered weekly feedback through coaching sessions in order to surpass the established target i every KPI. Monitored daily operations of the customer care team members, including product knowledge and SOPs.

Bilingual Sales Representative

Teleperformance

June 2022 - December 2023

Handled bilingual sales representative duties in customer care LOBs.

Smart Scores

Communication

Role Fit

Adaptability

Problem-solving

Smart Skills

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