Simera Professional Key (SPK)

ricardo f

Nicaragua

Customer Service Agent

2 yrs exp

Skills

Coaching
Customer Relationship Management
Customer Service
HR Negotiation
Negotiation
Public Speaking
API Integration
Kustomer
Operations Specialist
ServiceNow
Verification Specialist
CRM Integration
Client Relationship Management
Complex Problem Resolution
Negociation
Customer Service Rep
Guest Service Excellence
Client Relationship Management,
Customer Service Chat
Customer services
Integration
Negotiations
customer service,
Customer Service Agent
Supplier Relationship Management
Relationship Managment
Reputations Specialist
Relationship management
B2B Sales & Client Relationship Management
Client Onboarding & Relationship Management
Customer Success & Experience
Customer Support Excellence
Customer serve
Operations Leadership
CRM and Client Relationship Management
Client Relationship Managements
Customer Escalation Handling
Escalation Handling
Operations Leader
Carrier Relationship Management
ERP Integration
B2B Relationship Management
IA API Integration
Strategic Operations & Leadership
Client Relations Management (CRM)
AI Integration
AI generation
PSE Integration
coustomer service
Customer service
Public speaking
Negotiating
negotiaton
Front Desk Operations
Escalation handling
Client Relationship Management (CRM)
Customer.io
B2B Negotiation
Curtomer Service

ricardo f

Nicaragua

Customer Service Agent

2 yrs exp

Skills

Coaching
Customer Relationship Management
Customer Service
HR Negotiation
Negotiation
Public Speaking
API Integration
Kustomer
Operations Specialist
ServiceNow
Verification Specialist
CRM Integration
Client Relationship Management
Complex Problem Resolution
Negociation
Customer Service Rep
Guest Service Excellence
Client Relationship Management,
Customer Service Chat
Customer services
Integration
Negotiations
customer service,
Customer Service Agent
Supplier Relationship Management
Relationship Managment
Reputations Specialist
Relationship management
B2B Sales & Client Relationship Management
Client Onboarding & Relationship Management
Customer Success & Experience
Customer Support Excellence
Customer serve
Operations Leadership
CRM and Client Relationship Management
Client Relationship Managements
Customer Escalation Handling
Escalation Handling
Operations Leader
Carrier Relationship Management
ERP Integration
B2B Relationship Management
IA API Integration
Strategic Operations & Leadership
Client Relations Management (CRM)
AI Integration
AI generation
PSE Integration
coustomer service
Customer service
Public speaking
Negotiating
negotiaton
Front Desk Operations
Escalation handling
Client Relationship Management (CRM)
Customer.io
B2B Negotiation
Curtomer Service

Experience
Education

Customer Service Agent

ibex

February 2023 - May 2024

Identified and managed customer issues, ensuring timely follow-up on all open service requests. Built trust and rapport across international customer interactions by providing clear, empathetic solutions. Spearheaded training and onboarding materials to assist new agents in mastering service protocol and customer satisfaction guidelines. Applied key hospitality and operational standards to streamline front-desk operations and customer escalation pathways.

Customer Service Representative

Amazon

February 2022 - July 2024

Resolved high volumes of direct customer inquiries and issues, consistently maintaining high satisfaction ratings. Facilitated end-to-end customer support workflows, identifying root causes and delivering effective solutions under fast-paced service standards. Managed cross-functional communication to follow up on complex account issues and log tracking details accurately.

Smart Scores

Communication

Role Fit

Adaptability

Problem-solving

Smart Skills

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