Operational expenses, agenda management, vendor relations, document management, Outlook and Zoom, business travel, customer service, supply control, SAP Concur, SST compliance, and travel policy adherence. Manage documents, answer calls and emails, coordinate meetings and corporate events, maintain databases, and support accounting, expense, and billing tasks. Liaison between H.I.G Capital and building management. Supply and catering control. Maintain efficiency in administrative processes. Regular meetings with SST service providers and documentation handling. Communication across departments and regions (Latin America and the U.S.).

Leader and coordination of operational management. Oversaw the supply chain and conducted production control and forecasting through market analysis, using databases and sales Pareto charts. Managed procurement and supplier negotiations, including the search for new vendors. Handled the company’s daily activities, metrics, and resources, such as payments, supply inventory control, and maintenance schedules for machinery, equipment, and facilities, as well as event and meeting coordination. Held regular meetings with the occupational health and safety (SGSST) service provider. Supervised a multidisciplinary team, including plant workers, logistics staff, messengers, and management personnel. Monitored goal achievement and ensured performance tracking. Provided customer service support. Implemented and maintained the quality management system, with a strong focus on continuous improvement and process efficiency.

Created internal and external communications, including press articles and community outreach materials. Collaborated with the marketing team to publish activities on social media and the project website. Designed a booklet with images and content to promote the project.

Developed and implemented the Good Manufacturing Practices (GMP/BPM) system. Conducted market research to launch new products. Managed the successful launch of a new product at trade fairs.

Monitored and maintained client relationships, ensuring stock availability at retail locations. Managed billing, accounts receivable, and logistics for raw material orders.