Conduct detailed quality assurance reviews of processed claims files to verify accuracy, completeness, and compliance with established procedures and quality standards. Document QA findings and maintain accurate quality-control records to support tracking, reporting, performance analysis, and continuous improvement. Prepare and maintain QA reports and performance metrics, providing visibility into quality trends, recurring errors, and areas requiring improvement. Provide feedback and guidance to team members on quality requirements, documentation standards, and proper claim-processing procedures. Manage high-volume review workloads while maintaining established productivity, accuracy, and quality standards.

Accurately entered, updated, and maintained high volumes of data across internal systems and databases while preserving data consistency and integrity. Reviewed and validated information from multiple sources to identify discrepancies, missing data, and potential errors before submission. Performed data verification and quality checks to ensure records complied with established procedures, guidelines, and accuracy standards. Collaborated with internal teams to resolve data discrepancies, clarify missing information, and ensure timely completion of assigned tasks. Identified recurring data issues and supported process-improvement initiatives focused on improving accuracy and operational efficiency.

Processed and reviewed documentation submitted by class action members to determine eligibility for payments and benefits according to established case requirements. Performed detailed data entry and validation of claimant information, ensuring records were complete, accurate, and properly documented. Managed high volumes of claimant records while meeting established productivity, accuracy, and turnaround-time expectations. Reviewed claim documentation and case information to identify missing or inconsistent information requiring resolution. Applied SOPs, case-specific procedures, and eligibility requirements to ensure consistent and compliant processing.

Provided administrative and operational support, including document management, information organization, and record maintenance. Reviewed and organized administrative documentation to ensure accuracy, completeness, and accessibility. Maintained accurate records and supported day-to-day administrative operations.

Provided customer support and resolved inquiries through effective communication and problem solving. Handled multiple customer requests while maintaining service quality and professional communication.

Supported the execution of marketing campaigns and day-to-day marketing operations. Coordinated information and documentation required for marketing initiatives.

Provided customer service in a fast-paced food and beverage environment.