Coordinate daily U.S. transportation operations while maintaining accurate order, shipment, and operational records. Review operational information and supporting documentation for completeness, accuracy, and compliance with established procedures. Identify missing or inconsistent information and coordinate resolution with drivers, carriers, customers, and internal teams. Maintain standardized records, document follow-ups, monitor pending items, and ensure timely completion of operational tasks. Communicate requirements, status updates, changes, and issues clearly through phone, email, chat, and internal systems. Resolve operational issues while maintaining a professional and customer-focused communication style.

Managed customer orders, product information, pricing, inventory, purchasing activities, and daily transaction records. Maintained accurate sales and cash records and performed daily reconciliation. Followed up with customers through WhatsApp and other digital channels while providing professional customer service.

Reviewed and validated transportation invoices and supporting documentation for U.S. freight factoring operations. Cross-checked client, load, transaction, and supporting-document information to identify discrepancies and missing data. Verified documentation with brokers, carriers, and logistics companies to support accurate processing and payment decisions. Followed up on outstanding documentation and transactions to accelerate resolution and maintain complete records. Supported invoice approval, payment processing, carrier/driver disbursements, and fuel advance requests. Identified inconsistencies and potential fraud risks through structured review of documents and transaction information. Trained and onboarded new employees on operational procedures, documentation standards, and internal workflows.

Reviewed and validated transportation invoices and supporting documentation for U.S. freight factoring operations. Cross-checked client, load, transaction, and supporting-document information to identify discrepancies and missing data. Verified documentation with brokers, carriers, and logistics companies to support accurate processing and payment decisions. Followed up on outstanding documentation and transactions to accelerate resolution and maintain complete records. Supported invoice approval, payment processing, carrier/driver disbursements, and fuel advance requests. Identified inconsistencies and potential fraud risks through structured review of documents and transaction information. Trained and onboarded new employees on operational procedures, documentation standards, and internal workflows.

Supported U.S. customers with orders, returns, refunds, account services, and shipment-related inquiries. Reviewed customer and transaction information, documented cases accurately, and followed established procedures for issue resolution. Coordinated shipment tracking with UPS, USPS, and FedEx and escalated cases when required. Maintained a professional, empathetic, and solutions-oriented customer service tone.

Maintained accurate quality-control records, technical documentation, laboratory reports, inventory, and purchasing records. Prepared technical documentation and reports in accordance with established standards and procedures. Managed laboratory inventory and purchasing activities while maintaining organized records.