• Currently working as a Recruiter and trainer ( in charge of sourcing and complete onboarding process as well as train the candidates once they get hire) • Started as a QA analyst, Moved to HR Generalist/ Recruitment • Interviewing sales experts for a sales account. • Sourcing for different LOBs and positions required by the client, from Account Manager to sales agents. • Moved to training since it is a small company I was doing the whole process for sales agents, from receiving the CV's, to the interview, assessments, training and being their supervisor for the first couple of months.

• Make sure that everything that was submitted and advised to customer throughout all calls was not misleading customers and complain with clients request • Monitoring 60+ calls per day • In charged of 12+ agents a week • Created coaching sessions for agents to understand how to complain with clients requirements • In charge of sending end of days reports and creating dashboards • Created a knowledge center for the agents

• In charge of sales metrics expectations for different lines of business • In charge of customer service metrics expectations. • Payroll • New hire inductions. • Sourcing • There was a period of time of about 5 months that I fully dedicated into the full hiring process, starting from either reaching out people or receiving CVs and doing all necessary tests depending on the position they were applying for. We (me and my team) used to receive about 40 applicants a day that were doing assessments and tests and if they passed, they moved to the next stair.

• Payroll. • Knowledge support to agents. • One-on-one. • Coaching. • Interview new hires from the operations standpoint. • Reporting • Calibrations

• Employees wellness. • Healthy work environment. • Fun activities. • In charge of store inventory. • Reporting to upper management. • Hiring temporary field technicians. • Small use of photoshop to mimic aftermath work created by the engineer. • Sourcing