Managed the digital and physical front desk, coordinating high-volume phone calls, emails, and calendar bookings for clinical staff. Maintained and updated sensitive electronic records, ensuring 100% data integrity and strict confidentiality. Streamlined patient intake pipelines and database workflows by utilizing advanced digital documentation tools. Provided compassionate, high-quality support to clients, successfully de-escalating stressful situations with exceptional emotional intelligence.

Managed departmental correspondence, drafted official letters, and compiled comprehensive weekly activity reports. Maintained, organized, and retrieved digital and physical case files for community outreach and child welfare programs. Coordinated schedules, field visits, and interviews for a remote team of social workers and legal officers.

Served as the primary digital and in-person point of contact, managing the general inquiries mailbox and routing incoming correspondence. Provided crucial clerical and administrative support to the management team to enhance daily operational efficiency. Maintained front-office security compliance and data protection protocols.