Result-driven and client-focused B2B Customer Service Specialist with proven experience managing high-value corporate accounts. Adept at resolving complex inquiries, streamlining communication channels, and maintaining high client retention rates. Strong communicator skilled in cross-functional collaboration and technical troubleshooting, dedicated to delivering seamless business solutions and fostering long-term professional partnerships.

Delivered end-to-end support for business clients via email, phone, and chat, maintaining a professional and solutions-oriented approach. Utilized CRM platforms to document client interactions, track support tickets, and analyze recurring issues for process improvement. Conducted follow-ups with corporate accounts to ensure service SLA compliance and gather feedback for internal development. Identified upselling opportunities during routine support interactions, contributing to additional company revenue.