Managed customer inquiries via calls, chat, and email using Zendesk. Assisted customers with U.S. visa-related processes and documentation. Maintained accuracy and high service standards in a remote environment.

Supported customers enrolled in the Lifeline government program. Assisted with wireless service setup, troubleshooting, and account support. Ensured clear communication and accurate case documentation.

Provided bilingual support for Cash App customers across support channels. Assisted with account, technical, and transaction-related inquiries in a fast-paced environment. Maintained professionalism while handling sensitive customer issues.

Provided real-time chat support in English and Spanish in a high-volume environment. Resolved customer inquiries efficiently while maintaining strong satisfaction levels. Managed multiple chats simultaneously with accuracy and professionalism.

Performed in theatrical productions, strengthening communication, empathy, and stage presence. Collaborated with creative teams in rehearsals and live performances.

Designed and managed paid advertising campaigns across social media platforms. Contributed to increased engagement and brand visibility through creative strategies. Created visual content and supported online customer interactions.