Simera Professional Key (SPK)

Pierina M

Venezuela

Customer Support & Lead Follow-up

$ 2,200/month

8 yrs exp

Bilingual professional (English & Spanish) with experience in project management, administrative support, customer service, and data entry. Highly organized, detail-oriented, and proactive, with a strong ability to manage multiple tasks and support business operations efficiently. Skilled in client communication, scheduling, Microsoft Excel, Google Workspace, and administrative processes. I also bring experience in graphic design and social media management, combining creativity with organiza…

Skills

  • Adobe Illustrator
  • Customer Service
  • Customer Support
  • Team Management
  • Vendor Management
  • Ad Management
  • Asana
  • Brand Management
  • Canva
  • Canvas
  • CapCut
  • Daily Operations Coordinator
  • Data Management
  • Google Workspace
  • Kustomer
  • Retail Management
  • Slack
  • Trello
  • Google Sheets
  • Lead Management
  • Excel
  • Bid Management
  • GoHighLevel
  • Design
  • UI Design
  • Go High Level
  • Complex Problem Resolution
  • Customer Service Rep
  • AI Design
  • Lean management
  • Customer Service Chat
  • Customer services
  • customer service,
  • Customer Service Agent
  • Media Management
  • photoshop
  • Google Workspace Suite
  • Email and Chat Support
  • Email & Chat Support
  • Transaction Coordination
  • Customer Service Mindset
  • Documentation & Record Keeping
  • Customer Service Support
  • Appointment Scheduling & Client Follow-up
  • customer suport
  • Googleworkspace
  • Customer Success & Experience
  • Customer Support Excellence
  • Customer serve
  • P&L Management
  • Remote Operations Coordination
  • Vendor & Supplier Coordination
  • Google Spreadsheets
  • Deadline Management
  • Operations Coordination
  • Documentation & Reporting
  • Documentation and Record Keeping
  • IT Customer Support
  • Metadata Management
  • Vessel Operations Coordination
  • SLA Management
  • Bilingual English/Spanish
  • coustomer service
  • Tme Management
  • GoHighLevel CRM
  • Operations Co-Ordination
  • operation coordinator
  • Icon Design
  • Google Suite/Workspace
  • Customer service
  • Operations Coordinator
  • Costumer support
  • Exel
  • CRM & Contact Management
  • Business Operations Coordination
  • Bilingual Spanish English
  • Customer.io
  • Documentation & Records Management
  • Chat Customer Support

Pierina M

Venezuela

Customer Support & Lead Follow-up

$ 2,200 /month

Part Time: $ 1,250/month

8 yrs exp

Bilingual professional (English & Spanish) with experience in project management, administrative support, customer service, and data entry. Highly organized, detail-oriented, and proactive, with a strong ability to manage multiple tasks and support business operations efficiently. Skilled in client communication, scheduling, Microsoft Excel, Google Workspace, and administrative processes. I also bring experience in graphic design and social media management, combining creativity with organiza…

Skills

  • Adobe Illustrator
  • Customer Service
  • Customer Support
  • Team Management
  • Vendor Management
  • Ad Management
  • Asana
  • Brand Management
  • Canva
  • Canvas
  • CapCut
  • Daily Operations Coordinator
  • Data Management
  • Google Workspace
  • Kustomer
  • Retail Management
  • Slack
  • Trello
  • Google Sheets
  • Lead Management
  • Excel
  • Bid Management
  • GoHighLevel
  • Design
  • UI Design
  • Go High Level
  • Complex Problem Resolution
  • Customer Service Rep
  • AI Design
  • Lean management
  • Customer Service Chat
  • Customer services
  • customer service,
  • Customer Service Agent
  • Media Management
  • photoshop
  • Google Workspace Suite
  • Email and Chat Support
  • Email & Chat Support
  • Transaction Coordination
  • Customer Service Mindset
  • Documentation & Record Keeping
  • Customer Service Support
  • Appointment Scheduling & Client Follow-up
  • customer suport
  • Googleworkspace
  • Customer Success & Experience
  • Customer Support Excellence
  • Customer serve
  • P&L Management
  • Remote Operations Coordination
  • Vendor & Supplier Coordination
  • Google Spreadsheets
  • Deadline Management
  • Operations Coordination
  • Documentation & Reporting
  • Documentation and Record Keeping
  • IT Customer Support
  • Metadata Management
  • Vessel Operations Coordination
  • SLA Management
  • Bilingual English/Spanish
  • coustomer service
  • Tme Management
  • GoHighLevel CRM
  • Operations Co-Ordination
  • operation coordinator
  • Icon Design
  • Google Suite/Workspace
  • Customer service
  • Operations Coordinator
  • Costumer support
  • Exel
  • CRM & Contact Management
  • Business Operations Coordination
  • Bilingual Spanish English
  • Customer.io
  • Documentation & Records Management
  • Chat Customer Support

Customer Support & Lead Follow-up

The One Beauty Bar
July 2026 - September 2026

Made outbound calls to leads from advertising campaigns via GoHighLevel for a U.S.-based beauty business. Identified customer needs and encouraged qualified prospects to schedule appointments. Updated lead statuses, documented call outcomes, and maintained CRM records in English.

Operations Manager / Virtual Assistant & Customer Service Rep

Aruba Eats Food Tour
January 2025 - December 2026

Coordinated daily operations for a travel/food-tour business, managing communication between guests, guides, vendors, and internal teams. Handled guest inquiries, scheduling, confirmations, and follow-ups via email while maintaining accurate operational records. Resolved customer and operational issues end-to-end, coordinating solutions across multiple parties. Managed multiple workflows and priorities in a fast-paced remote setting using digital organization tools.

Virtual Assistant & Customer Support — Real Estate

Self-Employed / Family Business
January 2022 - August 2026

Manage appointment scheduling for property showings and maintain client/property databases. Respond to inquiries and follow up with prospective clients via messages and email.

Customer Service & Administrative Support

Insermaca Pest Control
January 2019 - December 2024

Delivered B2C customer service for a home services company via phone, WhatsApp, and email. Explained services, handled requests, and provided professional follow-up and documentation. Maintained accurate customer records through data entry and database updates. Worked independently managing multiple customer requests and administrative tasks.

Smart Scores

Communication
72
Role Fit
95
Adaptability
68
Problem-solving
65

Smart Skills

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