Simera Professional Key (SPK)

Sally L

Guatemala

Quality Assurance Assistant | Operations Support Specialist

$ 1,700/month

10+ yrs exp

I am a bilingual English-Spanish administrative professional with experience in customer support, administrative assistance, quality assurance, data management, reporting, and cross-functional coordination. I am highly organized, detail-oriented, and comfortable working with confidential information and multiple priorities. I have experience using Google Workspace, Microsoft Office, Slack, Microsoft Teams, Salesforce, Zoho, and other digital platforms. I am especially interested in remote opp…

Skills

  • Business Process Improvement
  • Jira
  • Microsoft Outlook
  • Performance Testing
  • Project Coordination
  • Calendar Management
  • Daily Operations Coordinator
  • Google Workspace
  • Marketing Coordinator
  • Microsoft Office 365
  • Microsoft Office Suite
  • Microsoft Teams
  • One Drive
  • Outlook
  • Process Improvement Analysis
  • Slack
  • Zoho CRM
  • Email Management
  • Administrative Support
  • google drive
  • Google Calendar
  • Remote Team Coordination
  • Microsoft Suite
  • Microsoft Office
  • Stakeholder Communication
  • Confidential Information Handling
  • SALES FORCE
  • Remote Collaboration
  • stakholder communication
  • call quality evaluation
  • Business Process Documentation
  • Transaction Coordination
  • Remote Team Collaboration
  • Documentation & Record Keeping
  • Calendar and schedule Management
  • CRM Tools ( Zoho, Hubspot, Salesforce)
  • Advanced knowledge of Microsoft Office (Excel, Word, PowerPoint, Google Sheets)
  • Executive Support
  • Schedule Management
  • Googleworkspace
  • Cross functional Collaboration
  • Quality Assurance & Compliance
  • Attention to detail & quality assurance
  • Communication & Collaboration Tools (Slack, Google Workspace)
  • - Stakeholder & Client Communication
  • Crossfuntional Colaboration
  • Cross-Functional Collaboaration
  • Quality Assurance & Control
  • Cross-Cultural Collaboration
  • Remote Operations Coordination
  • 3. Data Analysis & Reporting
  • 7. Microsoft Office Suite (Excel, Word, PowerPoint)
  • Process Documentation
  • Team Collaboration
  • CRM Management (Zoho, Zendesk)
  • Cross-Functional Collaboration & Oversight
  • Digital Literacy (MS Office, Google Workspace)
  • Process Improvement(SOPs)
  • Confidential Data Handling
  • Operations Coordination
  • Remote Administrative Support
  • Bilingual Customer Support (English-Spanish)
  • Vessel Operations Coordination
  • Performance Marketing
  • Report Preparation & Data Analysis
  • Cross‑functional Collaboration
  • Agile & Process Improvement
  • Remote Colaboration
  • Shareholder Communications
  • Administrative Support,
  • Process documentation
  • Operations Co-Ordination
  • operation coordinator
  • Confidential Information Management
  • Executive Administrative Support
  • process imoprovement
  • Project Documentation
  • Microsoft office suite
  • Google Suite/Workspace
  • Performance Reporting
  • Quality Assurance & Process Compliance
  • OneDrive
  • Remote Team Management
  • Documentation management
  • Ticket Management
  • Quality assurance and compliance
  • Cross-functional Product Collaboration
  • stake holder communication
  • Operations Coordinator
  • Calendar & Schedule Management
  • Administrative Process Improvement
  • Documentation & Ticket Management
  • MS Outlook
  • Business Operations Coordination
  • Stakeholder Coordination
  • Stakeholder & Cross-Functional Collaboration
  • Advanced Microsoft Office Suite
  • Zoom
  • SLA Compliance & Monitoring
  • Documentation & Records Management
  • Cross-Functional Leadership & Collaboration
  • Cross-Functional Collaboration
  • Process Improvement & Quality Assurance
  • Data Entry and Document management
  • Calendar & Meeting Coordination
  • 5. Data entry
  • vistual assistant

Sally L

Guatemala

Quality Assurance Assistant | Operations Support Specialist

$ 1,700 /month

Part Time: $ 1,050/month

10+ yrs exp

Intro Video

I am a bilingual English-Spanish administrative professional with experience in customer support, administrative assistance, quality assurance, data management, reporting, and cross-functional coordination. I am highly organized, detail-oriented, and comfortable working with confidential information and multiple priorities. I have experience using Google Workspace, Microsoft Office, Slack, Microsoft Teams, Salesforce, Zoho, and other digital platforms. I am especially interested in remote opp…

Skills

  • Business Process Improvement
  • Jira
  • Microsoft Outlook
  • Performance Testing
  • Project Coordination
  • Calendar Management
  • Daily Operations Coordinator
  • Google Workspace
  • Marketing Coordinator
  • Microsoft Office 365
  • Microsoft Office Suite
  • Microsoft Teams
  • One Drive
  • Outlook
  • Process Improvement Analysis
  • Slack
  • Zoho CRM
  • Email Management
  • Administrative Support
  • google drive
  • Google Calendar
  • Remote Team Coordination
  • Microsoft Suite
  • Microsoft Office
  • Stakeholder Communication
  • Confidential Information Handling
  • SALES FORCE
  • Remote Collaboration
  • stakholder communication
  • call quality evaluation
  • Business Process Documentation
  • Transaction Coordination
  • Remote Team Collaboration
  • Documentation & Record Keeping
  • Calendar and schedule Management
  • CRM Tools ( Zoho, Hubspot, Salesforce)
  • Advanced knowledge of Microsoft Office (Excel, Word, PowerPoint, Google Sheets)
  • Executive Support
  • Schedule Management
  • Googleworkspace
  • Cross functional Collaboration
  • Quality Assurance & Compliance
  • Attention to detail & quality assurance
  • Communication & Collaboration Tools (Slack, Google Workspace)
  • - Stakeholder & Client Communication
  • Crossfuntional Colaboration
  • Cross-Functional Collaboaration
  • Quality Assurance & Control
  • Cross-Cultural Collaboration
  • Remote Operations Coordination
  • 3. Data Analysis & Reporting
  • 7. Microsoft Office Suite (Excel, Word, PowerPoint)
  • Process Documentation
  • Team Collaboration
  • CRM Management (Zoho, Zendesk)
  • Cross-Functional Collaboration & Oversight
  • Digital Literacy (MS Office, Google Workspace)
  • Process Improvement(SOPs)
  • Confidential Data Handling
  • Operations Coordination
  • Remote Administrative Support
  • Bilingual Customer Support (English-Spanish)
  • Vessel Operations Coordination
  • Performance Marketing
  • Report Preparation & Data Analysis
  • Cross‑functional Collaboration
  • Agile & Process Improvement
  • Remote Colaboration
  • Shareholder Communications
  • Administrative Support,
  • Process documentation
  • Operations Co-Ordination
  • operation coordinator
  • Confidential Information Management
  • Executive Administrative Support
  • process imoprovement
  • Project Documentation
  • Microsoft office suite
  • Google Suite/Workspace
  • Performance Reporting
  • Quality Assurance & Process Compliance
  • OneDrive
  • Remote Team Management
  • Documentation management
  • Ticket Management
  • Quality assurance and compliance
  • Cross-functional Product Collaboration
  • stake holder communication
  • Operations Coordinator
  • Calendar & Schedule Management
  • Administrative Process Improvement
  • Documentation & Ticket Management
  • MS Outlook
  • Business Operations Coordination
  • Stakeholder Coordination
  • Stakeholder & Cross-Functional Collaboration
  • Advanced Microsoft Office Suite
  • Zoom
  • SLA Compliance & Monitoring
  • Documentation & Records Management
  • Cross-Functional Leadership & Collaboration
  • Cross-Functional Collaboration
  • Process Improvement & Quality Assurance
  • Data Entry and Document management
  • Calendar & Meeting Coordination
  • 5. Data entry
  • vistual assistant

Quality Assurance Assistant | Operations Support Specialist

NATIONAL RETAIL SOLUTIONS (IDT GUATEMALA)
September 2025 - September 2026

Conduct quality reviews of sales interactions, customer engagements, and operational processes to ensure compliance with company standards. Partner directly with management to validate sales legitimacy, identify potential fraud risks, and support compliance initiatives. Analyze lead activity, sales progression, and follow-up processes to improve operational efficiency. Prepare daily, weekly, and biweekly performance reports used for management decision-making. Lead calibration sessions and feedback to maintain consistent quality standards across teams. Create executive summaries and operational reports for leadership review. Coordinate communication between departments to resolve issues and ensure timely follow-up on action items. Maintain confidential records, documentation, and digital filing systems. Identify workflow gaps and recommend process improvements that support business objectives. Successfully manage responsibilities in a fully remote work environment while meeting deadlines and performance expectations.

Customer Service Representative – American Airlines Account

EVERISE GUATEMALA
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Assisted customers with travel arrangements, reservations, cancellations, and itinerary modifications. Maintained accurate records and documentation of customer interactions and service requests. Resolved customer concerns professionally while adhering to company policies and procedures. Coordinated with multiple departments to ensure timely issue resolution. Consistently delivered high levels of customer satisfaction in a fast-paced environment. Demonstrated strong multitasking, communication, and problem-solving skills.

Technical Support Specialist – Wix

TELUS INTERNATIONAL
January 2019 - October 2024

Provided technical support through phone, email, and chat channels. Assisted clients with website setup, configuration, troubleshooting, and platform functionality. Supported dashboard management, domain settings, databases, and mailbox configurations. Created and tracked Jira tickets for escalated technical issues. Guided users through technical processes using screen-sharing and remote support tools. Delivered clear technical explanations to non-technical users. Maintained strong customer satisfaction while handling multiple priorities.

Customer Service Representative

CONDUENT GUATEMALA
January 2016 - December 2019

Provided customer support and issue resolution in a high-volume service environment. Maintained accurate documentation and service records. Ensured compliance with company procedures and quality standards. Delivered professional communication and customer-focused solutions.

Smart Scores

Communication
82
Role Fit
90
Adaptability
85
Problem-solving
82

Smart Skills

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