Served as Subject Matter Expert (SME) for invoice processing, ensuring compliance with internal expense policies, internal controls, and Service Level Agreements (SLAs). Processed and approved vendor invoices and payments for the Caribbean and Brazil regions, managing both PO and Non-PO invoices while ensuring timely and accurate payment execution. Managed End-to-End Invoice Processing, including invoice validation, ingestion review, payment term maintenance, and daily P2P allocations. Monitored operational including Payment on Time, SLA compliance, error logs, and generated preventive reports (Need & Never, Hold Report, Unpaid Report) to improve process efficiency. Performed vendor account follow-up, resolved invoice discrepancies, and collaborated with vendors and internal stakeholders to address payment inquiries and outstanding balances. Managed ServiceNow cases, processed daily Interphase activities, and coordinated invoice ingestion reviews for Brazil and Caribbean operations. Conducted follow-up on invoice HOLD's and escalations using Two-Way Verifier and escalation matrix, ensuring timely issue resolution and compliance. Collaborated with cross-functional teams and regional affiliates to deliver high-quality Accounts Payable services and continuous process improvements.

Developed and maintained strong expertise in the reconciliation process, preparing and monitoring monthly balance sheet reconciliations for LATAM and NAM. Ensured compliance with regulatory policies and led migration of reconciliation processes to Mumbai and Financial teams. Standardized reconciliation procedures, improving accuracy to 99.85% and achieving over 90% SLA adherence. Identified and resolved at-risk accounts, managed Incident Reports (CAPs), and supported projects including Champion ABC and CAP deviation attributes. Participated in Citi Women Society Programs (2020-2021) and completed 40+ hours annually in self-development and VOE initiatives. Conducted monthly and quarterly risk testing, control monitoring, and issue identification to enhance process integrity.