Broadcast television network / API Services (Oct 2025 – Jun 2026): QA Governance: Formulated, standardized, and scaled QA protocols across multiple cross-functional teams. API Test Automation: Spearheaded API-level automated service testing using Postman. CI/CD & Monitoring: Integrated automated test suites into CI/CD pipelines. Talent Development & Leadership: Directed professional development, onboarding, and training programs. Tech Stack: Postman, Apollo GraphQL, GitHub, Jira, Confluence. Broadcast television network / Web Maintenance (Dec 2022 – Aug 2025): Operational Excellence: Defined, tracked, and reported critical quality metrics and KPIs. Risk Mitigation: Coordinated the validation of critical exception flows and spearheaded incident-management collaboration. Knowledge Management: Established and maintained a centralized corporate repository for testing libraries. Innovative Tool Adoption: Leveraged GenAI and Next-Gen testing tools (GEAI CODA, MagnifAI). Tech Stack: GEAI CODA, MagnifAI, Selenium, Salesforce, Jira, Confluence. Digital Media & Streaming / Analytics Testing (Feb 2020 – Dec 2022): Cross-Platform Analytics Validation: Owned end-to-end testing and analytics data validation for high-traffic web, mobile, and TV-connected applications (TBS, TNT, TRUtv). Network & Data Analysis: Monitored and analyzed network logs using Charles Proxy and Wireshark. Stakeholder & Vendor Management: Acted as primary technical point of contact for premier external vendors. Team Leadership: Supervised daily workloads, provided technical coaching, and delivered status reports.

Cruise and maritime hospitality industry / Entertainment, mass media, and sports broadcasting / Web/Mobile/OTT/API/Analytics testing. Executed comprehensive multi-layer testing strategies encompassing Functional, Usability, Accessibility, AR, UI, and Smoke testing. Engineered API-level integration tests utilizing Postman. Translated complex business rules into definitive Acceptance Criteria.

Maintained ultimate accountability for project quality standards, delivering health metrics, executive reports, and performance indicators to client stakeholders. Managed, mentored, and evaluated the performance of a team of QA Analysts while driving test automation initiatives.