Simera Professional Key (SPK)

Alejandra E

Director, Admissions & Client Service

$ 2,400/month

10+ yrs exp

- Multilingual person, with strong leadership skills - Customer Service Specialist - Translation Services - Experience in B2C and B2B sales - People & Culture - Staff management and training

Skills

  • Cold Calling
  • Google G Suite
  • HubSpot
  • Appointment Setting
  • Asana
  • B2B
  • B2C Sales
  • Data Entry
  • Email/Chat
  • Hiring
  • Phone Burner
  • Prospecting
  • Slack
  • ZoomInfo
  • Lead Qualification
  • Cold Emailing

Alejandra E

Director, Admissions & Client Service

$ 2,400 /month

10+ yrs exp

- Multilingual person, with strong leadership skills - Customer Service Specialist - Translation Services - Experience in B2C and B2B sales - People & Culture - Staff management and training

Skills

  • Cold Calling
  • Google G Suite
  • HubSpot
  • Appointment Setting
  • Asana
  • B2B
  • B2C Sales
  • Data Entry
  • Email/Chat
  • Hiring
  • Phone Burner
  • Prospecting
  • Slack
  • ZoomInfo
  • Lead Qualification
  • Cold Emailing

Director, Admissions & Client Service

Maximo Nivel
March 2022 - April 2023

Maximo Nivel is the leading education and travel organization for study abroad, volunteering and internship programs, with programs running in Costa Rica, Guatemala and Peru, Maximo is as well a local ESL institute in each location, certified by their respective Ministries of Education. Worked in a Hybrid format from San Jose, Costa Rica (onsite) and Santa Cruz, Bolivia (remote). I joined Maximo Nivel at the top executive level and led a team of 6 Program Advisors who manage everything sales and client service for the entire organization. I personally manage and nurture ▪ University relationships & partnerships, building trust and coordinating opportunities for students and faculty ▪ Oversee the different channels within the Admissions team, that manages agents and partners, direct clients, Spanish students and TEFL Certification programs, ▪ I take part in important decision making within the Executive level, to help drive sales to conversions and develop further key relationships, ▪ I’ve generated -and helped generating- group-trips to all locations, with University Partners, Schools, and individual agencies. Building itineraries, budgets and coordinating all logistics prior to their journey.

SDR Lead & Community Delighter

Delivering Happiness
September 2020 - April 2023

Delivering Happiness has evolved from a New York Times Best Seller to the world’s first culture coach|sulting (coaching + consulting) company. Since 2010, DH has shared its expertise as pioneers of culture change using scientific happiness to create profitable, adaptable cultures in +350 organizations around the world. Fully remote work from Santa Cruz, Bolivia I started working with DH as a part-time Appointment Setter for the first year and, as I learned more about the company and developed a professional and committed relationship with my peers, my role began to shift and evolved into a Sales Development Representative (later on as a Lead SDR). Currently I am still with the DH family under my new role as a Community Delighter (Customer & Community Support).

Partnerships Director and Head of Recruitment for Latin America

Projects Abroad
July 2006 - December 2019

Projects Abroad is one of the largest international organizations, with presence in 25+ countries around the world, that offers volunteer and internship programs abroad; for students, undergraduates, career breakers and retirees, as well as tailor made group trips. PARTNERSHIPS DIRECTOR (2018-2019) In charge of developing partnerships and relationships between Projects Abroad and the main Latin American markets we were focusing on: Argentina, Chile, Colombia and Mexico. ▪ Helped grow brand awareness in markets where Projects Abroad was unknown ▪ Created partnerships with Consultancy Company in Colombia (ISC Group, in Bogota) ▪ Started building a relationship with ITESO University, in Guadalajara, Mexico ▪ Signed MOUs with 5+ Agencies (travel and student advisor) in Brazil, Mexico and Argentina. DIRECTOR OF PROJECTS ABROAD LATIN AMERICA (2010-2019) Started the Latin America branch, first as a Program Advisor and then as the Director. Worked from bottom up, translating the whole website to introduce us to our target market. Worked with inbound leads mainly, and developed the sales strategy and brand awareness campaigns within the company’s structure. ▪ Increased the sales numbers for the company by bringing in new leads from a skeptical and yet untouched market. From 0-1 leads in one year, to more than 30-50 per year, increasing each year. ▪ Worked developing relationships with different schools and agencies to help grow the market for a few countries. ▪ Travelled to Argentina, Chile and Colombia to help build relationships and speak to students, teachers and directors about Projects Abroad. ▪ Developed a new website together with a Content Creator to gear our message towards our target markets. ▪ Conducted Risk Management Assessments for a corporate group trip to Cuzco, Peru; and assisted with groups trips to Accra, Ghana. *Prior to these two roles, I worked in different capacities and wearing different hats --sometimes simultaneously. I started from an entry level in Cochabamba, Bolivia, and grew to work there for 14 years.

Smart Scores

Communication
90
Role Fit
90
Adaptability
90
Problem-solving
80

Smart Skills

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