Simera Professional Key (SPK)

Keyla A

Colombia

Customer Service Advisor / Credentialing Specialist

5 yrs exp

Skills

Customer Service
Data & Analytics
Data Analysis
Data Analytics
Problem Solving
Salesforce
Teamwork
Back-Office
Data Entry
TeamWorks
Spreadsheets
Database Entry
Excel
Problem-Solving
Team Work
Back office
problem sloving
Customer Service Rep
Customer Service Chat
Problem-Solving:
Customer services
Problem-solving.
customer service,
Customer Service Agent
Spreadsheet
Digital Information Management
Problem - solving
Basic Data Analysis
Teamworker
Spatial Analysis
Data Analysis,
• Sales leadership
• Data analysis
Customer serve
Backoffice
Task Organization
Problem Saving
o Problem-Solving
Monitoring Tools
Data organization
Genesys System
-Teamwok
coustomer service
Salesforce CRM
Proble solving
probelm solving
Information Management
Salesforce.com
Information Lifecycle management
Scheduling appointments
Innovation Management
Customer service
Monitoring skills
7. Data Entry
Salesforge
Exel
Staff leadership
5. Teamwork
Saleforce
Problem solving
operation

Keyla A

Colombia

Customer Service Advisor / Credentialing Specialist

5 yrs exp

Skills

Customer Service
Data & Analytics
Data Analysis
Data Analytics
Problem Solving
Salesforce
Teamwork
Back-Office
Data Entry
TeamWorks
Spreadsheets
Database Entry
Excel
Problem-Solving
Team Work
Back office
problem sloving
Customer Service Rep
Customer Service Chat
Problem-Solving:
Customer services
Problem-solving.
customer service,
Customer Service Agent
Spreadsheet
Digital Information Management
Problem - solving
Basic Data Analysis
Teamworker
Spatial Analysis
Data Analysis,
• Sales leadership
• Data analysis
Customer serve
Backoffice
Task Organization
Problem Saving
o Problem-Solving
Monitoring Tools
Data organization
Genesys System
-Teamwok
coustomer service
Salesforce CRM
Proble solving
probelm solving
Information Management
Salesforce.com
Information Lifecycle management
Scheduling appointments
Innovation Management
Customer service
Monitoring skills
7. Data Entry
Salesforge
Exel
Staff leadership
5. Teamwork
Saleforce
Problem solving
operation

Experience
Education

Customer Service Advisor / Credentialing Specialist

Anchora

November 2025 - present

Tasks performed: Data Entry, Data Analysis, Applications enrollments, Data handling in spreadsheets, Information management through emails and corporate chat. Scheduling appointments, Confirming session audits.

Customer Service Specialist / Technical Support Agent

HGS, Hinduja Global Solutions

November 2022 - August 2025

Effective communication, problem solving, teamwork. Backoffice, monitoring calls for more than 6 months, feedback to the agents under my charge, leadership and strategy development.

Certified Trainer

VIZIO

November 2022 - August 2025

Managing Training Class for New Hires, sharing knowledge, tools, heading a schedule for the trainees.

Travel Advisor / Customer Service

IGT Solutions

May 2022 - August 2022

Effective communication, problem solving, teamwork.

Cashier / Customer Service

Banco Nacional de Crédito

September 2015 - January 2017

Processes to receive payments and withdrawals from bank accounts, payment of taxes. Reception of remittances and organization in vault. Effective communication, teamwork, problem resolution. Organization of documents. Archiving processes.

Smart Scores

Communication

Role Fit

Adaptability

Problem-solving

Smart Skills

beta