Simera Professional Key (SPK)

Jesús G

Chile

Customer Service Representative

$ 1,500/month

8 yrs exp

I am a 36 years old single parent, I consider myself as a learner and confidence man. I have more than 3 years working with Costumer Service. I like resolving issues and learning new systems.

Skills

  • HR Management
  • IT Management
  • Management
  • Ad Management
  • Ads Mangement
  • Allocation Management
  • ATS Management
  • Customer Success
  • PR Management
  • Lead Management
  • Multichannel Marketing
  • Conflict Resolution
  • Complaint Resolution
  • Onboarding and Training
  • English
  • Customer Service Specialist
  • English Language
  • Onboarding & Training
  • Workflow Optimization
  • Customer Support Specialist
  • Cross-functional Team Coordination
  • P&L Management
  • English IELTS language
  • Cross‑Functional Team Coordination
  • DNS Management
  • Escalation Management
  • SLA Management
  • Calibration Management
  • HOA Management
  • RAID Management
  • Workflow Organization
  • UAT Management
  • Five9 Contact Center
  • Onboarding Training
  • Customer Success Lead
  • Site Management
  • SLE management
  • API Management
  • Conflict resolution
  • SaaS Customer Success
  • SDR Management
  • Workflow Optimisation
  • Workflow & Process Optimization

Jesús G

Chile

Customer Service Representative

$ 1,500 /month

Part Time: $ 950/month

8 yrs exp

I am a 36 years old single parent, I consider myself as a learner and confidence man. I have more than 3 years working with Costumer Service. I like resolving issues and learning new systems.

Skills

  • HR Management
  • IT Management
  • Management
  • Ad Management
  • Ads Mangement
  • Allocation Management
  • ATS Management
  • Customer Success
  • PR Management
  • Lead Management
  • Multichannel Marketing
  • Conflict Resolution
  • Complaint Resolution
  • Onboarding and Training
  • English
  • Customer Service Specialist
  • English Language
  • Onboarding & Training
  • Workflow Optimization
  • Customer Support Specialist
  • Cross-functional Team Coordination
  • P&L Management
  • English IELTS language
  • Cross‑Functional Team Coordination
  • DNS Management
  • Escalation Management
  • SLA Management
  • Calibration Management
  • HOA Management
  • RAID Management
  • Workflow Organization
  • UAT Management
  • Five9 Contact Center
  • Onboarding Training
  • Customer Success Lead
  • Site Management
  • SLE management
  • API Management
  • Conflict resolution
  • SaaS Customer Success
  • SDR Management
  • Workflow Optimisation
  • Workflow & Process Optimization

Customer Service Representative

Joco E-Bikes
May 2023 - May 2026

Utilized Five9 Cloud Contact Center to handle high-volume inbound calls while providing real-time support across multichannel touchpoints. Maintained a consistent 90% Customer Satisfaction Rate. Resolved complex customer complaints and return requests. Collaborated with cross-functional remote teams.

Customer Service Representative

Sitel Colombia
August 2020 - April 2022

Managed 70-100+ daily inquiries across email, chat, and phone in diverse industries, maintaining 85-92% first-contact resolution rates. Reduced average handling time by 15-20% through CRM optimization.

English Language Educator

Liceo Nacional Bolivariano "Simón Bolívar"
September 2017 - January 2020

Designed and delivered comprehensive English language curricula tailored to diverse learning styles. Utilized formative and summative assessment frameworks. Developed engaging training materials.

English Language Educator

Colegio "Daniel Figueroa"
January 2015 - January 2016

Integrated digital tools and educational technology into daily lesson plans to enhance student participation. Provided tailored 1-on-1 support.

Smart Scores

Communication
78
Role Fit
95
Adaptability
85
Problem-solving
78

Smart Skills

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