Managed to grow the client base from 30 ~ 45 to 65+ over the course of the role, fulfilling successfully my role as an appointment setter. Achieved a ~ 30% prospect to client conversion rate by consistent follow ups and needs-based selling. Managed relationships across an active portfolio of logistics clients, ensuring satisfaction and identifying upsell opportunities. Tracked all prospect and client interactions through CRM, maintaining optimal pipeline visibility for the team. Coordinated with the technical teams to resolve client issues quickly, protecting retention and account value.

Managed a portfolio of ~ 12 active clients simultaneously serving creators and digital brands in English-speaking markets. Negotiated service upgrades, directly increasing average account value. Served as the primary liaison between clients and production teams translating briefs into deliverable assets and resolving any service issues. Maintained long term client relationships to improve client retention rates and reduce churn.

Completed more than 100 individual orders while building a base of long-term recurring clients who generated the majority of revenue. Managed client relationships entirely in English across multiple time zones. Built Facebook and google ads campaign setups for clients. Handled social media growth strategies and community management for creators.

Promoted from customer service to sales role based on performance and product knowledge. Consistently drove upsells of tech products and accessories, contributing to higher basket values. Built product expertise across consumer electronics, enabling consultative selling to match consumers needs.