Simera Professional Key (SPK)

Armando P

Honduras

Bilingual Customer Support Specialist

$ 1,400/month

4 yrs exp

Bilingual customer service professional with experience in international contact center environments, including Concentrix and Startek. Skilled in customer support, communication, active listening, problem-solving, and handling customer inquiries in fast-paced environments. Fluent in Spanish and English, with experience using CRM systems and common productivity tools such as Microsoft Office and Google Workspace. I am currently seeking a remote opportunity where I can apply my customer servic…

Skills

  • Adaptability
  • Customer Experience
  • Customer Service
  • IT Management
  • Microsoft Outlook
  • Microsoft PowerPoint
  • Microsoft Word
  • Talent Management
  • Team Management
  • Time Management
  • ATS Management
  • Data Entry
  • EHR Systems
  • Google Workspace
  • HR Platforms
  • Microsoft Teams
  • Virtual Assistance
  • Google Sheets
  • CRM Systems
  • ERP Systems
  • Database Entry
  • Bid Management
  • SaaS Support Specialist
  • Office Management
  • Customer Service Specialist
  • Client Management
  • Complex Problem Resolution
  • Customer Service Rep
  • Adaptabilid
  • Time managment
  • Microsoft tools
  • Time Management,
  • Time mangament
  • Customer Service Chat
  • Customer services
  • Time-Management
  • Customer Experience Analyst
  • adaptabilité
  • Adaptability.
  • customer service,
  • Customer Service Agent
  • Phone, Email, & Chat Support
  • google meet
  • Google Workspace Suite
  • Microsoft Excel (Advanced)
  • Customer Experience Strategy
  • Bilingual Customer Support
  • Email & Chat Support
  • adaptabilty
  • CRM Platforms
  • Microsoft Power Point
  • Adaptabiity
  • adpatability
  • IT support specialist
  • Googleworkspace
  • Client Support Specialist
  • Virtual Assistant
  • Customer Support Specialist
  • Clear and Professional Communication
  • Customer-Facing Experience
  • Customer serve
  • 9. Time Management
  • Professional Communication
  • Cutomer experience
  • • Cross-functional Communication
  • Professional Written Communication
  • Adabiility
  • Adaptabilility
  • Microsoft Ads
  • coustomer service
  • Tme Management
  • UAT Management
  • Microsoft Excel (Basic)
  • Customer experiance
  • Crises Management
  • Time Management Tools
  • Google Suite/Workspace
  • Professional Liaison and Communication
  • Time Mangement
  • Real Time Management
  • Customer Experience (CX)
  • Site Management
  • Customer service
  • Time management
  • Ticket Management
  • 4.,Microsoft Word
  • 7. Data Entry
  • adaptibility
  • • CRM & Platforms
  • Medical Virtual Assistance
  • Microsoft powerBi
  • CRM system
  • virtual assistance
  • 6. Adaptability
  • Customer Experience Manager
  • adaptabiliy
  • Virtual Assistant,
  • Microsoft Office (Basic)
  • Time Management Skills
  • Customer Experience Support
  • Zoom
  • Cross-Functional Communication
  • Microsoft word
  • Test Management
  • Curtomer Service

Armando P

Honduras

Bilingual Customer Support Specialist

$ 1,400 /month

Part Time: $ 950/month

4 yrs exp

Bilingual customer service professional with experience in international contact center environments, including Concentrix and Startek. Skilled in customer support, communication, active listening, problem-solving, and handling customer inquiries in fast-paced environments. Fluent in Spanish and English, with experience using CRM systems and common productivity tools such as Microsoft Office and Google Workspace. I am currently seeking a remote opportunity where I can apply my customer servic…

Skills

  • Adaptability
  • Customer Experience
  • Customer Service
  • IT Management
  • Microsoft Outlook
  • Microsoft PowerPoint
  • Microsoft Word
  • Talent Management
  • Team Management
  • Time Management
  • ATS Management
  • Data Entry
  • EHR Systems
  • Google Workspace
  • HR Platforms
  • Microsoft Teams
  • Virtual Assistance
  • Google Sheets
  • CRM Systems
  • ERP Systems
  • Database Entry
  • Bid Management
  • SaaS Support Specialist
  • Office Management
  • Customer Service Specialist
  • Client Management
  • Complex Problem Resolution
  • Customer Service Rep
  • Adaptabilid
  • Time managment
  • Microsoft tools
  • Time Management,
  • Time mangament
  • Customer Service Chat
  • Customer services
  • Time-Management
  • Customer Experience Analyst
  • adaptabilité
  • Adaptability.
  • customer service,
  • Customer Service Agent
  • Phone, Email, & Chat Support
  • google meet
  • Google Workspace Suite
  • Microsoft Excel (Advanced)
  • Customer Experience Strategy
  • Bilingual Customer Support
  • Email & Chat Support
  • adaptabilty
  • CRM Platforms
  • Microsoft Power Point
  • Adaptabiity
  • adpatability
  • IT support specialist
  • Googleworkspace
  • Client Support Specialist
  • Virtual Assistant
  • Customer Support Specialist
  • Clear and Professional Communication
  • Customer-Facing Experience
  • Customer serve
  • 9. Time Management
  • Professional Communication
  • Cutomer experience
  • • Cross-functional Communication
  • Professional Written Communication
  • Adabiility
  • Adaptabilility
  • Microsoft Ads
  • coustomer service
  • Tme Management
  • UAT Management
  • Microsoft Excel (Basic)
  • Customer experiance
  • Crises Management
  • Time Management Tools
  • Google Suite/Workspace
  • Professional Liaison and Communication
  • Time Mangement
  • Real Time Management
  • Customer Experience (CX)
  • Site Management
  • Customer service
  • Time management
  • Ticket Management
  • 4.,Microsoft Word
  • 7. Data Entry
  • adaptibility
  • • CRM & Platforms
  • Medical Virtual Assistance
  • Microsoft powerBi
  • CRM system
  • virtual assistance
  • 6. Adaptability
  • Customer Experience Manager
  • adaptabiliy
  • Virtual Assistant,
  • Microsoft Office (Basic)
  • Time Management Skills
  • Customer Experience Support
  • Zoom
  • Cross-Functional Communication
  • Microsoft word
  • Test Management
  • Curtomer Service

Bilingual Customer Support Specialist

Concentrix CVG Global Services
January 2025 - September 2025

Delivered bilingual customer support, resolved inquiries, documented interactions in CRM systems, and met quality goals.

Customer Service Representative

Startek Honduras
July 2013 - January 2017

Assisted customers with account and service inquiries, resolved concerns, maintained accurate records, and handled high call volumes professionally.

Smart Scores

Communication
85
Role Fit
95
Adaptability
80
Problem-solving
80

Smart Skills

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