Simera Professional Key (SPK)

Pâmela T

Customer Support & Intake Coordinator

7 yrs exp

Skills

Active Listening
Customer Relationship Management
Customer Support
Operations Management
Problem Solving
Canva
Canvas
Google Workspace
Microsoft Office 365
Microsoft Office Suite
Microsoft Teams
Relationship Manager
Google Sheets
Reputation Management
Client Relationship Management
Written Communication
Problem-Solving
Cross-functional Collaboration
Active listening
Microsoft Office
Probelm Sloving
Client Relationship Management,
Stakeholder Communication
Effective Listening
Problem Solver
Learning Programs
Active listening,
Problem-Solving:
Problem-solving.
google meet
Client Communication
Google Workspace Suite
Supplier Relationship Management
Relationship Managment
stakholder communication
Client-Facing Communication
Problem - solving
Relationship management
customer suport
Googleworkspace
Cross functional Collaboration
Relatio management
Cross-Functional Team Collaboration
- Stakeholder & Client Communication
Cross-functional Team Coordination
Cross-functional Coordination
Crossfuntional Colaboration
Cross-Functional Collaboaration
Scientific Communication
Cross-Cultural Collaboration
Client Relationship Managements
Client Comunication
Cross-Functional Collaboration & Oversight
Acrtive listening
Supplier Communication
Problem Saving
Carrier Relationship Management
o Problem-Solving
IT Customer Support
Reservations Management
B2B Relationship Management
active listenng
Cross‑functional Collaboration
Shareholder Communications
Proble solving
Basic Microsoft Office
Google Suite/Workspace
Cross-functional Product Collaboration
stake holder communication
Confidential Communications
Costumer support
3. Problem-Solving
Client communications
patient communication
Stakeholder Coordination
Problem solving
Zoom
Cross-Functional Collaboration
Chat Customer Support

Pâmela T

Customer Support & Intake Coordinator

7 yrs exp

Skills

Active Listening
Customer Relationship Management
Customer Support
Operations Management
Problem Solving
Canva
Canvas
Google Workspace
Microsoft Office 365
Microsoft Office Suite
Microsoft Teams
Relationship Manager
Google Sheets
Reputation Management
Client Relationship Management
Written Communication
Problem-Solving
Cross-functional Collaboration
Active listening
Microsoft Office
Probelm Sloving
Client Relationship Management,
Stakeholder Communication
Effective Listening
Problem Solver
Learning Programs
Active listening,
Problem-Solving:
Problem-solving.
google meet
Client Communication
Google Workspace Suite
Supplier Relationship Management
Relationship Managment
stakholder communication
Client-Facing Communication
Problem - solving
Relationship management
customer suport
Googleworkspace
Cross functional Collaboration
Relatio management
Cross-Functional Team Collaboration
- Stakeholder & Client Communication
Cross-functional Team Coordination
Cross-functional Coordination
Crossfuntional Colaboration
Cross-Functional Collaboaration
Scientific Communication
Cross-Cultural Collaboration
Client Relationship Managements
Client Comunication
Cross-Functional Collaboration & Oversight
Acrtive listening
Supplier Communication
Problem Saving
Carrier Relationship Management
o Problem-Solving
IT Customer Support
Reservations Management
B2B Relationship Management
active listenng
Cross‑functional Collaboration
Shareholder Communications
Proble solving
Basic Microsoft Office
Google Suite/Workspace
Cross-functional Product Collaboration
stake holder communication
Confidential Communications
Costumer support
3. Problem-Solving
Client communications
patient communication
Stakeholder Coordination
Problem solving
Zoom
Cross-Functional Collaboration
Chat Customer Support

Experience
Education

Customer Support & Intake Coordinator

EVA | Unique Print NY

January 2026 - December 2026

Customer support for international clients in English via phone and email. Supported requests related to orders, quotes, products, and project tracking. Documented customer requests and coordinated follow-ups using internal systems. Collaborated with internal teams to ensure timely request resolution. Participated in training on internal processes, customer service, and product knowledge.

English Teacher

Self-Employed

January 2020 - present

Planned and delivered personalized learning programs for professional, academic, and personal goals. Assessment of individual learning needs and development of personalized learning strategies aligned with client goals. Built and maintained long-term relationships through ongoing communication, progress reviews, and personalized support. Designed customized learning resources to improve engagement and support individual learning outcomes. Managed all aspects of an independent business, including scheduling, pricing, client communication, lesson planning, and progress tracking. Prepared professionals and students for academic admissions, selection processes, and English proficiency exams.

Smart Scores

Communication

Role Fit

Adaptability

Problem-solving

Smart Skills

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