Simera Professional Key (SPK)

Peter Chidi M

Argentina

Customer Support Specialist / Lead

4 yrs exp

Skills

  • Business Process Improvement
  • Copywriting
  • Customer Relationship Management
  • Event Management
  • HR Management
  • Inventory Management
  • IT Management
  • Management
  • Operations Management
  • Procurement
  • Time Management
  • Vendor Management
  • Ad Management
  • ATS Management
  • CRM Management
  • Incident Management
  • Microsoft Office 365
  • Microsoft Office Suite
  • PR Management
  • Process Improvement Analysis
  • Relationship Manager
  • Virtual Assistance
  • Zendesk
  • SEO Copywriting
  • Reputation Management
  • Client Relationship Management
  • Process Improvement
  • Cross-functional Collaboration
  • Content Management Systems
  • Media Inventory Management
  • Ad Copywriting
  • Bid Management
  • Investment Management
  • Numerical Analysis
  • Managment
  • Office Management
  • Microsoft Suite
  • Intraday Management
  • Microsoft Office
  • Client Relationship Management,
  • virtual assitant
  • CRM tools
  • eProcurement
  • Inventory & Stock Management
  • Workflow Optimization
  • Supplier Relationship Management
  • Relationship Managment
  • Virtual Assistant Skills
  • file management
  • Relationship management
  • Cross functional Collaboration
  • Virtual Assistant
  • Copy writing
  • Relatio management
  • Cross-Functional Team Collaboration
  • Document control
  • Cross-functional Coordination
  • ERP Management
  • Crossfuntional Colaboration
  • Cross-Functional Collaboaration
  • Cross-Cultural Collaboration
  • P&L Management
  • Client Relationship Managements
  • management
  • datta
  • Cross-Functional Collaboration & Oversight
  • Customer Escalation Handling
  • Escalation Handling
  • Process Improvement(SOPs)
  • B2B Management
  • Events Management
  • virtual asssitant
  • Employee Onboarding
  • Carrier Relationship Management
  • DNS Management
  • KPI Management
  • Reservations Management
  • B2B Relationship Management
  • SLA Management
  • Integrated Management Systems
  • HOA Management
  • Cross‑functional Collaboration
  • Agile & Process Improvement
  • Tme Management
  • Office Tools Management
  • CRO Copywriting
  • Document Control
  • Workflow Organization
  • UAT Management
  • Order Management Systems
  • Inventory Management Systems
  • Energy Management
  • process imoprovement
  • Microsoft office suite
  • Site Management
  • Ticket Management
  • De-escalation
  • Cross-functional Product Collaboration
  • API Management
  • copywrittin
  • Documentation control
  • Offer management
  • CRM Copywriting
  • Escalation handling
  • Stakeholder & Cross-Functional Collaboration
  • Virtual Assistant,
  • Advanced Microsoft Office Suite
  • SDR Management
  • Workflow Optimisation
  • Workflow & Process Optimization
  • Cross-Functional Leadership & Collaboration
  • Cross-Functional Collaboration

Peter Chidi M

Argentina

Customer Support Specialist / Lead

4 yrs exp

Intro Video

Skills

  • Business Process Improvement
  • Copywriting
  • Customer Relationship Management
  • Event Management
  • HR Management
  • Inventory Management
  • IT Management
  • Management
  • Operations Management
  • Procurement
  • Time Management
  • Vendor Management
  • Ad Management
  • ATS Management
  • CRM Management
  • Incident Management
  • Microsoft Office 365
  • Microsoft Office Suite
  • PR Management
  • Process Improvement Analysis
  • Relationship Manager
  • Virtual Assistance
  • Zendesk
  • SEO Copywriting
  • Reputation Management
  • Client Relationship Management
  • Process Improvement
  • Cross-functional Collaboration
  • Content Management Systems
  • Media Inventory Management
  • Ad Copywriting
  • Bid Management
  • Investment Management
  • Numerical Analysis
  • Managment
  • Office Management
  • Microsoft Suite
  • Intraday Management
  • Microsoft Office
  • Client Relationship Management,
  • virtual assitant
  • CRM tools
  • eProcurement
  • Inventory & Stock Management
  • Workflow Optimization
  • Supplier Relationship Management
  • Relationship Managment
  • Virtual Assistant Skills
  • file management
  • Relationship management
  • Cross functional Collaboration
  • Virtual Assistant
  • Copy writing
  • Relatio management
  • Cross-Functional Team Collaboration
  • Document control
  • Cross-functional Coordination
  • ERP Management
  • Crossfuntional Colaboration
  • Cross-Functional Collaboaration
  • Cross-Cultural Collaboration
  • P&L Management
  • Client Relationship Managements
  • management
  • datta
  • Cross-Functional Collaboration & Oversight
  • Customer Escalation Handling
  • Escalation Handling
  • Process Improvement(SOPs)
  • B2B Management
  • Events Management
  • virtual asssitant
  • Employee Onboarding
  • Carrier Relationship Management
  • DNS Management
  • KPI Management
  • Reservations Management
  • B2B Relationship Management
  • SLA Management
  • Integrated Management Systems
  • HOA Management
  • Cross‑functional Collaboration
  • Agile & Process Improvement
  • Tme Management
  • Office Tools Management
  • CRO Copywriting
  • Document Control
  • Workflow Organization
  • UAT Management
  • Order Management Systems
  • Inventory Management Systems
  • Energy Management
  • process imoprovement
  • Microsoft office suite
  • Site Management
  • Ticket Management
  • De-escalation
  • Cross-functional Product Collaboration
  • API Management
  • copywrittin
  • Documentation control
  • Offer management
  • CRM Copywriting
  • Escalation handling
  • Stakeholder & Cross-Functional Collaboration
  • Virtual Assistant,
  • Advanced Microsoft Office Suite
  • SDR Management
  • Workflow Optimisation
  • Workflow & Process Optimization
  • Cross-Functional Leadership & Collaboration
  • Cross-Functional Collaboration

Customer Support Specialist / Lead

Fanfaro Automotive Oil
March 2025 - present

Administrative Workflow: Acted as the primary liaison between corporate clients, internal logistics, and finance teams to track delayed orders, manage refunds, and coordinate credit processing. Team Leadership: Trained and onboarded new support team members on internal communication protocols, company workflows, and product lines. Customer Experience: Handled high-volume daily client inquiries via phone, email, and chat, maintaining an optimal customer satisfaction rating through empathetic and clear communication. Data Management: Meticulously logged customer interactions, recurring technical issues, and feedback into the CRM database to provide management with actionable data for service delivery improvement.

Copywriter / Virtual Assistant

Citywide Investment LLC
August 2024 - September 2024

Produced succinct, engaging, and highly persuasive written content designed to boost target audience action and engagement. Crafted core brand messaging to establish and elevate the company's initial public brand perception. Managed executive digital workflows, including inbox triage, email correspondence, and complex appointment scheduling.

Inventory & Operations Officer

Fanfaro Automotive Oil
March 2023 - March 2025

Operations & Logistics: Managed and audited daily inventory logs for multi-SKU stock, significantly reducing stock discrepancies ensuring precise data alignment for financial reporting. Records & Administration: Maintained comprehensive digital and physical filing systems for procurement requests, stock records, and supplier correspondence to ensure strict document control. Vendor Management: Served as the primary point of contact for external suppliers, efficiently coordinating delivery schedules, verifying invoices and, and resolving billing mismatches. Process Optimization: Streamlined the stock replenishment workflow, maximizing warehouse space utilization and preventing capital tie-up in dead stock.

Smart Scores

Communication
75
Role Fit
95
Adaptability
75
Problem-solving
75

Smart Skills

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