Simera Professional Key (SPK)

GABRIELA M

Ecuador

Founder & Operations Manager

10+ yrs exp

I’m a bilingual Operations, Sales, and Client Relations professional with experience in travel, hospitality, customer service, sales support, and remote operations. I have a strong background in phone and email communication, client intake, lead follow-up, sales, customer relationships, and coordinating day-to-day operations. I’m comfortable working with international clients and remote teams, handling multiple priorities, solving problems, and learning new systems quickly. I enjoy building s…

Skills

  • Bilingual Communications
  • Business Process Improvement
  • Coaching
  • Customer Service
  • Employee Training
  • Quality Center
  • Visual Communication
  • Allocation Management
  • Daily Operations Coordinator
  • Google Workspace
  • HR Platforms
  • Kustomer
  • Microsoft Teams
  • Process Improvement Analysis
  • Scheduling
  • Slack
  • Travel Coordination
  • Google Sheets
  • Written Communication
  • Process Improvement
  • Meeting Coordination
  • Client Relations
  • Client Retention
  • Administrative Support
  • Ad Scheduling
  • Candidate Sourcing
  • Quality control
  • Coordination
  • Remote Team Coordination
  • Dispute Resolution
  • Team Supervision
  • Issue Resolution
  • Customer Service Rep
  • Performance Monitoring
  • Multilingual Communication
  • Service Delivery
  • Customer Service Chat
  • Bilingual comunication
  • Micrososft 365
  • Customer services
  • Microsoft 365
  • IT Operations
  • customer service,
  • Customer Service Agent
  • google meet
  • Employer Branding
  • Client Communication
  • Google Workspace Suite
  • Quality contol
  • Business Process Documentation
  • Transaction Coordination
  • CRM Platforms
  • Client-Facing Communication
  • Microsoft365
  • Remote Team Collaboration
  • Documentation & Record Keeping
  • Technical Supervision
  • Googleworkspace
  • Task Coordination
  • Client Intake
  • Cross-functional Team Coordination
  • Customer serve
  • Remote Operations Coordination
  • Process Documentation
  • Client Comunication
  • Client Issue Resolution
  • Process Improvement(SOPs)
  • Client Opperations
  • Operations Coordination
  • Data Quality Control
  • Recruitment support
  • Retail Operations
  • Documentation & Reporting
  • Remote Administrative Support
  • Admistrative Support
  • Website Performance Monitoring
  • Escalation Management
  • Vessel Operations Coordination
  • Calibration Management
  • Agile & Process Improvement
  • coustomer service
  • Cross-Border Coordination
  • HR Operations
  • Administrative Support,
  • Process documentation
  • Operations Co-Ordination
  • operation coordinator
  • Adminstrative support
  • Operations
  • Executive Administrative Support
  • Microsoft 360
  • process imoprovement
  • Operation
  • Remote Operations
  • Project Documentation
  • Visual Communication,
  • Google Suite/Workspace
  • BPO Operations
  • Microsoft Admin 365
  • Customer service
  • Performance Consulting
  • Remote Operations Management
  • • CRM & Platforms
  • Transport Coordination
  • Candidate screening
  • GTM Operations
  • Operations Coordinator
  • Confidential Communications
  • Supervision
  • Job Scheduling
  • Administration Support
  • KPI & SLA Performance Monitoring
  • Client communications
  • Business Operations Coordination
  • patient communication
  • Team Coordination re
  • Talent Coordination
  • Clear Documentation & Reporting
  • NDT Coordination
  • Claims Coordination
  • Zoom
  • Real-Time Operations
  • operation

GABRIELA M

Ecuador

Founder & Operations Manager

10+ yrs exp

I’m a bilingual Operations, Sales, and Client Relations professional with experience in travel, hospitality, customer service, sales support, and remote operations. I have a strong background in phone and email communication, client intake, lead follow-up, sales, customer relationships, and coordinating day-to-day operations. I’m comfortable working with international clients and remote teams, handling multiple priorities, solving problems, and learning new systems quickly. I enjoy building s…

Skills

  • Bilingual Communications
  • Business Process Improvement
  • Coaching
  • Customer Service
  • Employee Training
  • Quality Center
  • Visual Communication
  • Allocation Management
  • Daily Operations Coordinator
  • Google Workspace
  • HR Platforms
  • Kustomer
  • Microsoft Teams
  • Process Improvement Analysis
  • Scheduling
  • Slack
  • Travel Coordination
  • Google Sheets
  • Written Communication
  • Process Improvement
  • Meeting Coordination
  • Client Relations
  • Client Retention
  • Administrative Support
  • Ad Scheduling
  • Candidate Sourcing
  • Quality control
  • Coordination
  • Remote Team Coordination
  • Dispute Resolution
  • Team Supervision
  • Issue Resolution
  • Customer Service Rep
  • Performance Monitoring
  • Multilingual Communication
  • Service Delivery
  • Customer Service Chat
  • Bilingual comunication
  • Micrososft 365
  • Customer services
  • Microsoft 365
  • IT Operations
  • customer service,
  • Customer Service Agent
  • google meet
  • Employer Branding
  • Client Communication
  • Google Workspace Suite
  • Quality contol
  • Business Process Documentation
  • Transaction Coordination
  • CRM Platforms
  • Client-Facing Communication
  • Microsoft365
  • Remote Team Collaboration
  • Documentation & Record Keeping
  • Technical Supervision
  • Googleworkspace
  • Task Coordination
  • Client Intake
  • Cross-functional Team Coordination
  • Customer serve
  • Remote Operations Coordination
  • Process Documentation
  • Client Comunication
  • Client Issue Resolution
  • Process Improvement(SOPs)
  • Client Opperations
  • Operations Coordination
  • Data Quality Control
  • Recruitment support
  • Retail Operations
  • Documentation & Reporting
  • Remote Administrative Support
  • Admistrative Support
  • Website Performance Monitoring
  • Escalation Management
  • Vessel Operations Coordination
  • Calibration Management
  • Agile & Process Improvement
  • coustomer service
  • Cross-Border Coordination
  • HR Operations
  • Administrative Support,
  • Process documentation
  • Operations Co-Ordination
  • operation coordinator
  • Adminstrative support
  • Operations
  • Executive Administrative Support
  • Microsoft 360
  • process imoprovement
  • Operation
  • Remote Operations
  • Project Documentation
  • Visual Communication,
  • Google Suite/Workspace
  • BPO Operations
  • Microsoft Admin 365
  • Customer service
  • Performance Consulting
  • Remote Operations Management
  • • CRM & Platforms
  • Transport Coordination
  • Candidate screening
  • GTM Operations
  • Operations Coordinator
  • Confidential Communications
  • Supervision
  • Job Scheduling
  • Administration Support
  • KPI & SLA Performance Monitoring
  • Client communications
  • Business Operations Coordination
  • patient communication
  • Team Coordination re
  • Talent Coordination
  • Clear Documentation & Reporting
  • NDT Coordination
  • Claims Coordination
  • Zoom
  • Real-Time Operations
  • operation

Founder & Operations Manager

Fresh Finds EC
January 2024 - February 2026

Managed day-to-day operations of an independent online retail business specializing in clothing and accessories from U.S. brands. Coordinated product selection, purchasing, supplier communication, sales, customer service, order processing, and daily business administration.

Operations & Customer Support Manager

ABigTravel
January 2017 - January 2026

Managed day-to-day customer service, sales support, and operational activities for a U.S.-based travel company serving clients across the United States and Latin America. Led an internal team of approximately 15 representatives, monitoring performance, training, and customer-related issues. Coordinated operations with external call centers in Ecuador and Latin America.

Housekeeping Supervisor | Guest Services & Operations

Trump International Beach Resort
January 2016 - January 2018

Supervised approximately 20 housekeeping employees, coordinating daily assignments, rotating schedules, staffing needs, and operational priorities. Trained and supported new employees on housekeeping procedures and service expectations.

Travel Sales Representative | U.S.-Based Call Center

Viajar Orlando
January 2015 - January 2016

Managed inbound and outbound customer calls for travel products in a U.S.-based call-center environment. Guided customers through product options, pricing, promotions, and booking requirements.

Night Shift Housekeeping Operations Associate

Hilton West Palm Beach
January 2015 - January 2016

Supported overnight housekeeping operations and maintained common areas according to hotel standards. Ensured proper distribution and availability of linens across assigned floors.

Travel Sales Representative | Call Center Sales

Viajar Orlando
January 2012 - January 2015

Managed inbound and outbound calls for travel and hospitality products, identifying customer needs and recommending appropriate options. Maintained an approximate target of 30 confirmed sales per month.

Sales Supervisor — Secondary Office / Operations

MegaHoteles
January 2009 - January 2011

Supervised approximately 20 sales representatives, monitoring performance, goals, activity, and results. Trained and coached team members on sales processes and customer communication.

Sales Representative — Call Center

MegaHoteles
January 2006 - January 2009

Managed inbound and outbound telephone sales for tourism and hospitality products. Processed payments, confirmations, and customer follow-up.

Food & Beverage Supervisor

JW Marriott
January 2001 - January 2006

Supervised approximately 25 employees across restaurants, bars, and pool-service operations. Managed staff schedules, daily assignments, operational priorities, and service standards.

Room Service & Multi-Outlet Cashier

Sheraton GHL
January 1997 - January 2001

Managed cashier and room-service responsibilities across multiple hotel outlets. Handled room-service orders in English and Spanish under the hotel's service standard.

Smart Scores

Communication
85
Role Fit
90
Adaptability
85
Problem-solving
85

Smart Skills

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