Simera Professional Key (SPK)

ERICK G

Honduras

Operations analyst

$ 1,600/month

6 yrs exp

Highly motivated and results-driven data analyst with a strong background in data analysis, statistical modeling, and data visualization. I am seeking a challenging position in data analytics, where I can leverage my analytical skills and technical expertise to extract actionable insights from complex datasets. With a passion for problem-solving and a commitment to data-driven decision-making, I am eager to contribute to an organization's success through impactful data analysis and reporting

Skills

  • Cash Management
  • Data & Analytics
  • Data Analysis
  • Data Analytics
  • data visualization
  • Digital Analytics
  • HR Management
  • IT Management
  • Management
  • Risk Management
  • SQL
  • Ad Management
  • Case Management
  • Cost Management
  • CRM Management
  • Lean Six Sigma
  • Meta Analytics
  • PR Management
  • Performance Optimization

ERICK G

Honduras

Operations analyst

$ 1,600 /month

6 yrs exp

Highly motivated and results-driven data analyst with a strong background in data analysis, statistical modeling, and data visualization. I am seeking a challenging position in data analytics, where I can leverage my analytical skills and technical expertise to extract actionable insights from complex datasets. With a passion for problem-solving and a commitment to data-driven decision-making, I am eager to contribute to an organization's success through impactful data analysis and reporting

Skills

  • Cash Management
  • Data & Analytics
  • Data Analysis
  • Data Analytics
  • data visualization
  • Digital Analytics
  • HR Management
  • IT Management
  • Management
  • Risk Management
  • SQL
  • Ad Management
  • Case Management
  • Cost Management
  • CRM Management
  • Lean Six Sigma
  • Meta Analytics
  • PR Management
  • Performance Optimization

Operations analyst

Partnerhero
April 2023 - present

Maintained CRM databases as established by the client, worked with CRMs like Zendesk, Salesforce and Hubspot. Extracted, cleaned, and processed data to create insightful reports supporting business operations in Power BI and Google Looker Studio. Led the analytics section for the partner and shared services. Created and managed dashboards to provide real-time insights for business decisions. Implemented and optimized ETL processes to ensure data integrity and accuracy. Supported multiple projects simultaneously, delivering on tight deadlines.

Real time analyst, Queue analyst

Startek
January 2021 - April 2023

Developed weekly projections of call volume, main KPIs, and BTP, including daily schedules for over 180 employees. Analyzed data to generate understandable reports and supported monetary loss reduction efforts. Monitored KPIs and generated weekly/monthly reports to create actionable plans. Managed multiple projects in different cities, consistently meeting tight deadlines. Conducted real-time analytics, reporting, and CRM management. Monitored key performance indicators (KPIs) and ensured compliance with client projections. Created comprehensive reports for supervisors, managers, and company executives. Worked on real-time data extraction, cleaning, and processing.

Queue Analyst

Startek
August 2020 - January 2021

Conducted real-time analytics, reporting, and CRM management. Monitored key performance indicators (KPIs) and ensured compliance with client projections. Created comprehensive reports for supervisors, managers, and company executives. Worked on real-time data extraction, cleaning, and processing

Smart Scores

Communication
75
Role Fit
90
Adaptability
85
Problem-solving
85

Smart Skills

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