Simera Professional Key (SPK)

Luis M

Colombia

Customer Service and Operations Support Specialist

4 yrs exp

Skills

Business Process Improvement
Customer Relationship Management
Customer Support
Documentation
IT Management
Microsoft Excel
Multitasking
Resource Management
Talent Management
Team Management
Time Management
Administration
ATS Management
Calendar Management
Data Entry
Google Workspace
Microsoft Exchange
Process Improvement Analysis
Virtual Assistance
Attention to Detail
Client Relationship Management
Process Improvement
Database Entry
Administrative Support
Bid Management
Compliance
Office Management
Multi-task
Attention to details
Client Management
Multi-Tasking
Time managment
Administracion
Cloud Administration
Client Relationship Management,
Time Management,
virtual assitant
Time mangament
Micrososft 365
Document translation
Time-Management
Microsoft 365
multi tasking
Google Workspace Suite
Supplier Relationship Management
Relationship Managment
Virtual Assistant Skills
Microsoft365
Relationship management
HR Administration
B2B Sales & Client Relationship Management
customer suport
Googleworkspace
Client Onboarding & Relationship Management
record management
Virtual Assistant
HR Compliance
CRM and Client Relationship Management
9. Time Management
Client Relationship Managements
Bilingual Operations (English–Spanish)
Strong Attention to Detail
Process Improvement(SOPs)
virtual asssitant
Remote Administrative Support
Admistrative Support
Carrier Relationship Management
IT Customer Support
Teamwork Attention to Detail
B2B Relationship Management
CRM Administration
Client Relations Management (CRM)
SLA Compliance
Agile & Process Improvement
Bilingual English/Spanish
Administraiton
Tme Management
Records Management
UAT Management
Administrative Support,
Adminstrative support
Data Administration
Executive Administrative Support
Microsoft 360
Crises Management
process imoprovement
Time Management Tools
Google Suite/Workspace
Mulititask
High Attention to Detail
Time Mangement
Real Time Management
Site Management
Microsoft Admin 365
Multi tasking
Time management
Ticket Management
User Administration
3. Microsoft Excel
7. Data Entry
8.Attention to Detail
Medical Virtual Assistance
Inbox & Email Management
Costumer support
virtual assistance
4. Multitasking
7. Attention to Detail
Administration Support
Client Relationship Management (CRM)
Virtual Assistant,
Email & Calendar Management
HubSpot CRM Administration
Time Management Skills
Records management
Diary & Calendar Management
Microsoft excell

Luis M

Colombia

Customer Service and Operations Support Specialist

4 yrs exp

Skills

Business Process Improvement
Customer Relationship Management
Customer Support
Documentation
IT Management
Microsoft Excel
Multitasking
Resource Management
Talent Management
Team Management
Time Management
Administration
ATS Management
Calendar Management
Data Entry
Google Workspace
Microsoft Exchange
Process Improvement Analysis
Virtual Assistance
Attention to Detail
Client Relationship Management
Process Improvement
Database Entry
Administrative Support
Bid Management
Compliance
Office Management
Multi-task
Attention to details
Client Management
Multi-Tasking
Time managment
Administracion
Cloud Administration
Client Relationship Management,
Time Management,
virtual assitant
Time mangament
Micrososft 365
Document translation
Time-Management
Microsoft 365
multi tasking
Google Workspace Suite
Supplier Relationship Management
Relationship Managment
Virtual Assistant Skills
Microsoft365
Relationship management
HR Administration
B2B Sales & Client Relationship Management
customer suport
Googleworkspace
Client Onboarding & Relationship Management
record management
Virtual Assistant
HR Compliance
CRM and Client Relationship Management
9. Time Management
Client Relationship Managements
Bilingual Operations (English–Spanish)
Strong Attention to Detail
Process Improvement(SOPs)
virtual asssitant
Remote Administrative Support
Admistrative Support
Carrier Relationship Management
IT Customer Support
Teamwork Attention to Detail
B2B Relationship Management
CRM Administration
Client Relations Management (CRM)
SLA Compliance
Agile & Process Improvement
Bilingual English/Spanish
Administraiton
Tme Management
Records Management
UAT Management
Administrative Support,
Adminstrative support
Data Administration
Executive Administrative Support
Microsoft 360
Crises Management
process imoprovement
Time Management Tools
Google Suite/Workspace
Mulititask
High Attention to Detail
Time Mangement
Real Time Management
Site Management
Microsoft Admin 365
Multi tasking
Time management
Ticket Management
User Administration
3. Microsoft Excel
7. Data Entry
8.Attention to Detail
Medical Virtual Assistance
Inbox & Email Management
Costumer support
virtual assistance
4. Multitasking
7. Attention to Detail
Administration Support
Client Relationship Management (CRM)
Virtual Assistant,
Email & Calendar Management
HubSpot CRM Administration
Time Management Skills
Records management
Diary & Calendar Management
Microsoft excell

Experience
Education

Customer Service and Operations Support Specialist

Lean Solutions Group

June 2025 - January 2026

Delivered timely updates on 100+ daily customer calls by managing communication through Gmail and Google Workspace, sustaining service-level consistency. Kept daily operations on schedule by coordinating service requests and verifying transport documentation for every shipment. Prevented invoice and route status backlogs by proactively tracking pending updates within a cloud-based CRM.

Virtual Assistant

Universidad Mayor De Cundinamarca

April 2024 - February 2025

Cut inventory discrepancies to near-zero by rebuilding Excel tracking system, improving reporting accuracy across all back-office operations. Maintained 100% document accessibility for staff by standardizing control logs and internal filing records, eliminating task-follow-up delays. Achieved a fully audit-ready archive by implementing consistent document control procedures across all filed records.

Fraud Operations Analyst

Teleperformance Colombia

August 2023 - March 2024

Reviewed and resolved 25+ fraud tickets daily on U.S. card accounts, maintaining full accuracy and compliance standards. Strengthened case-tracking reliability by building structured Excel reporting workflows adopted for daily case control. Supported audit-ready case files by validating account details and documentation for every flagged transaction.

Data Entry Assistant

Data&Datos S.A.

January 2022 - April 2024

Delivered 2 monthly Excel-based reports covering databases of ~178,000 cells each, with zero missed deadlines. Reduced administrative errors by auditing all entries for completeness and consistency before final processing. Improved import/export tracking accuracy by rebuilding database update workflows and reporting tables. Kept ongoing operational follow-up on schedule by coordinating administrative email communication across teams.

Smart Scores

Communication

Role Fit

Adaptability

Problem-solving

Smart Skills

beta