Lead end-to-end technical workflows for multilingual, regulated projects, coordinating cross-functional stakeholders across project management, QA, operations, reviewers, and post-editors. Identify workflow gaps and implement process improvements through SOPs, checklists, templates, QA controls, and practical automation to improve efficiency, quality, and delivery consistency. Manage technical dependencies across preprocessing, OCR automation, file engineering, formatting QA, and multilingual delivery across 10+ languages, including LTR, RTL, and CJK. Analyze quality and performance issues, including omissions and inconsistencies, to identify recurring problems and improve workflow effectiveness and turnaround time. Partner with PMs, QA, operations, and global stakeholders to resolve technical and quality issues and maintain client and source-content requirements. Build and maintain performance-tracking systems supporting continuous improvement in quality, efficiency, and customer experience. Apply advanced Microsoft Word expertise, including styles, macros, template architecture, and layout troubleshooting, to support large-scale regulated documentation. Mentor and train DTP specialists through SOPs, best-practice guidelines, templates, and practical guides.

Managed DTP lifecycle activities for life-sciences and clinical-documentation projects, including file conversion, OCR, document recreation, formatting, and multilingual layout QA. Resolved complex source and translated-file issues and supported consistent delivery across multiple language and formatting requirements. Trained and mentored team members while applying advanced Microsoft Office, ABBYY FineReader, and document-formatting expertise.

Transformed PDF and image-based documents into editable, high-fidelity digital versions for international workflows. Performed PDF data extraction, OCR processing, document organization, formatting standardization, and technical preparation of official and civil records.

Managed client communication and coordinated production requirements across design, operations, printing, and delivery teams. Prepared and quality-checked multilingual and print-ready files, including preflight, file normalization, complex tables, diagrams, and structured content. Provided technical guidance on file issues, layout standards, specifications, and production best practices.