Managed administrative workflows, documentation handling, and internal communication. Coordinated meetings, prepared reports, and organized logistics to support smooth daily operations. Served as the primary point of contact for clients and staff, providing timely assistance and maintaining a professional communication standard.

Delivered engaging English lessons for adult learners, adapting teaching strategies to diverse proficiency levels. Assessed student performance through exams, feedback sessions, and continuous observation to support learning progress. Created instructional materials and interactive activities to strengthen grammar, speaking, listening, and writing skills.

Coordinated and executed engagement strategies across multiple accounts, ensuring alignment with HR policies and organizational objectives. Analyzed HR data (promotions, performance, personnel actions, terminations) to identify trends and propose improvement plans. Monitored key cases with account leadership, providing informed recommendations for decision-making. Presented reports to senior management, gathering feedback to drive organizational improvements.

Attended to 60+ customers daily, maintaining a satisfaction rating above 95%. Provided troubleshooting, technical support, and timely issue resolution. Managed electronic invoicing, information requests, and high-volume customer interactions with consistency and accuracy.