Provided customer support in the Auto Loans department at Capital One, handling inquiries via phone and messaging channels regarding contracts and payment-related issues. Processed and validated payments, ensuring accurate and timely recording of each transaction in the company’s internal systems. Managed special case follow-ups and maintained detailed records of all customer interactions using automated tracking platforms. Utilized office software and specialized tools for call and message handling, streamlining information management processes. Analyzed financial data to support case resolution, applying logical thinking and attention to detail in high-volume environments. Developed key skills such as working under pressure, effective and assertive communication, and proactive time management in fast-paced settings.

International travel agency eSky, with LATAM market eDestinos, where all the content expressed on the platform is in English. Be aware of the different policies of each airline in order to also be able to give the respective information to each passenger. Knowledge and management of platforms such as Travel Fusion, Trip Stack, Amadeus, Amadeus NDC, Latam NDC, etc. Advanced english reading, speaking, listening and writing.

Study of sales strategies with a focus on foreign clients. Knowledge of the product, in this case, sale of electricity and gas for the foreign customer, taking into account the needs of each user. Work under pressure, in which the ability to function in an agile and coherent manner is developed, facing the different situations that arise in each call. Cold calling.

Handle objections to conflict situations by transforming a negative emotion into a neutral or positive emotion. Ensure compliance with the guidelines, directives and policies of the comprehensive management system. Manage relationships with users through the analysis, understanding and timely solution of the requirements requested through the different communication channels established by the Company. Use the tools provided by Microsoft Office.

In charge of digitizing the information provided by the patient for the Covid 19 Vaccination. Upload to the PAIWEB application, with their respective clinical histories. Inform about the entire vaccination process with its parameters. Give due attention to each patient depending on the situation.