I worked at Ibex as a Customer Service Representative, where I handled consumer inquiries related to purchased products and coordinating repair services. This role gave me familiarity with U.S. based procedures, as well as experience in managing customer profiles and maintaining accurate records.

I worked as an Eye Care Technician, conducting eye exams through video consultations. Most of my clients were individuals over the age of 50, as they represented the most frequent demographic seeking eye care services.

I worked as a Technical Support Advisor, assisting consumers through chat for three months. Due to my excellent performance, I was promoted to a different department and transferred to the back office, where I managed cases involving companies from the U.S. In that role, I learned how to handle backlogs efficiently and communicate with consumers through meetings to expedite the troubleshooting process.