Provided high-value, bilingual customer service to Canadian clients, serving as the main point of contact for inquiries and management of Credit Card and Credit Line products. Resolved complex queries regarding product structure, including detailed analysis of interest, fees, and account statements.

Coordinated cleaning service schedules, managing all requests and assignments via email to ensure timely and efficient service delivery. Prepared customized quotes and provided consultation on natural cleaning products.

Led the company's regional collections management process across all operational regions. Managed fraud detection and deactivation processes to protect company assets.

Applied, cross-referenced, verified, and managed web-based applicant databases. Provided customer service, applicant registration, and support to drivers both in-person and virtually.