Simera Professional Key (SPK)

Isabela T

Brasil

Hostel Owner & Operations Manager

$ 2,700/month

4 yrs exp

Hi, my name is Isabela. I'm based in Brazil. I hold a Bachelor's degree in Environmental Engineering and an MBA. For the past four years, I've been the founder and manager of my own hostel, where I built strong hands-on experience in customer service and hospitality operations. My day-to-day involved handling guest communication across email, live chat, and booking platforms like Airbnb and Booking.com, resolving issues quickly and professionally, and managing reservations through a proper…

Skills

  • Customer Experience
  • Customer Support
  • IT Management
  • Risk Management
  • Talent Management
  • Team Management
  • Time Management
  • ATS Management
  • CRM
  • Google Workspace
  • Property Management
  • Expedia
  • Task Management
  • Conflict Resolution
  • Complaint Resolution
  • Client Relations
  • Client Retention
  • Content Management Systems
  • Performance Optimization
  • Bid Management
  • people management
  • process management
  • SaaS Support Specialist
  • Office Management
  • Process Optimization
  • Customer Service Specialist
  • Client Management
  • Process Optmization
  • Time managment
  • project mnangement
  • Time Management,
  • Time mangament
  • HR Process Optimization
  • project managmenet
  • Time-Management
  • Customer Experience Analyst
  • Google Workspace Suite
  • Customer Experience Strategy
  • customer suport
  • IT support specialist
  • Googleworkspace
  • Client Support Specialist
  • Customer Support Specialist
  • • Process optimization
  • Customer-Facing Experience
  • property manager
  • Business Process Optimization
  • Sales Process Optimization
  • 9. Time Management
  • Cutomer experience
  • Multichannel Client Communication
  • IT Customer Support
  • Debt Management
  • Process Optimisation
  • Tme Management
  • problem management
  • UAT Management
  • Customer experiance
  • Order Management Systems
  • Crises Management
  • Time Management Tools
  • Ticket management systems
  • Google Suite/Workspace
  • Time Mangement
  • Real Time Management
  • Ticket Queue Management
  • Customer Experience (CX)
  • Site Management
  • Time management
  • Ticket Management
  • Conflict resolution
  • Costumer support
  • Customer Experience Manager
  • Multicultural Communication
  • Process Design & Optimization
  • Time Management Skills
  • Customer Experience Support
  • WhatsApp Business API

Isabela T

Brasil

Hostel Owner & Operations Manager

$ 2,700 /month

Part Time: $ 1,650/month

4 yrs exp

Hi, my name is Isabela. I'm based in Brazil. I hold a Bachelor's degree in Environmental Engineering and an MBA. For the past four years, I've been the founder and manager of my own hostel, where I built strong hands-on experience in customer service and hospitality operations. My day-to-day involved handling guest communication across email, live chat, and booking platforms like Airbnb and Booking.com, resolving issues quickly and professionally, and managing reservations through a proper…

Skills

  • Customer Experience
  • Customer Support
  • IT Management
  • Risk Management
  • Talent Management
  • Team Management
  • Time Management
  • ATS Management
  • CRM
  • Google Workspace
  • Property Management
  • Expedia
  • Task Management
  • Conflict Resolution
  • Complaint Resolution
  • Client Relations
  • Client Retention
  • Content Management Systems
  • Performance Optimization
  • Bid Management
  • people management
  • process management
  • SaaS Support Specialist
  • Office Management
  • Process Optimization
  • Customer Service Specialist
  • Client Management
  • Process Optmization
  • Time managment
  • project mnangement
  • Time Management,
  • Time mangament
  • HR Process Optimization
  • project managmenet
  • Time-Management
  • Customer Experience Analyst
  • Google Workspace Suite
  • Customer Experience Strategy
  • customer suport
  • IT support specialist
  • Googleworkspace
  • Client Support Specialist
  • Customer Support Specialist
  • • Process optimization
  • Customer-Facing Experience
  • property manager
  • Business Process Optimization
  • Sales Process Optimization
  • 9. Time Management
  • Cutomer experience
  • Multichannel Client Communication
  • IT Customer Support
  • Debt Management
  • Process Optimisation
  • Tme Management
  • problem management
  • UAT Management
  • Customer experiance
  • Order Management Systems
  • Crises Management
  • Time Management Tools
  • Ticket management systems
  • Google Suite/Workspace
  • Time Mangement
  • Real Time Management
  • Ticket Queue Management
  • Customer Experience (CX)
  • Site Management
  • Time management
  • Ticket Management
  • Conflict resolution
  • Costumer support
  • Customer Experience Manager
  • Multicultural Communication
  • Process Design & Optimization
  • Time Management Skills
  • Customer Experience Support
  • WhatsApp Business API

Hostel Owner & Operations Manager

Oxe Hostel
February 2022 - August 2026

Managed daily hospitality operations and customer support for 500+ annual guests, using SaaS-based PMS and channel management software to handle online bookings, calendar synchronization, and billing. Responded to high-volume multi-channel inquiries with an average response time of under 15 minutes. Delivered high-touch Customer Experience, achieving and maintaining a 9.6/10+ guest satisfaction rating across booking channels. Resolved customer complaints, booking modifications, billing issues, and emergency requests with empathy, composure, and efficiency. Communicated fluently with international travelers in English and Portuguese, overcoming language barriers and delivering personalized support.

Smart Scores

Communication
72
Role Fit
95
Adaptability
65
Problem-solving
68

Smart Skills

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