Support continuous improvement initiatives for a logistics technology client operating through a SaaS-based platform for last-mile delivery management. Identify operational challenges and support the development and follow-up of improvement plans. Collaborate with Operations, HR, IT, Marketing, and other internal stakeholders to coordinate projects and process improvements. Develop and maintain SOPs and process documentation to support consistency across internal workflows.

Supported a brand-new client account and participated in the onboarding and implementation process. Maintained direct communication with the client to support operational needs and account requirements. Coordinated and supported a team that grew from approximately 6 to 42 team members. Monitored KPIs and operational performance and supported the identification of improvement opportunities. Assisted with escalations, day-to-day operational issues, and communication between internal teams and the client. Participated in hiring, interviews, onboarding, training, and team development activities.

Deliver English instruction to students with different proficiency levels. Adapt lessons and materials based on individual learning needs and progress. Provide feedback and support to help students develop practical communication skills.

Coordinated translation projects from initiation through delivery, managing timelines, project requirements, and client expectations. Coordinated internal teams and external resources to support project execution. Maintained communication with clients regarding project requirements, updates, and deliverables. Supported quality assurance processes and followed up on project-related issues.

Progressed from Junior Translator to Project Manager and later Translation Department Manager. Managed translation projects, coordinating timelines, resources, quality requirements, and deliverables. Led and supported a team, including performance follow-up, coaching, training, and workload coordination.

Provided customer support related to Fitbit products, services, and the use of the Fitbit platform and application. Guided customers through product and platform-related questions and troubleshooting. Explained features and functionality to help users better understand and use available tools and services.